What to Do When You Can’t Pay Your Tampa Water Bill
Tampa Water is responsible for distribution and maintenance of water, sewer and trash services in the City of Tampa. The water company services about 140,000 residents within the city and the surrounding areas. Tampa Water is active within the community focusing on water conservation and customer service.
How to Pay the Bill
Pay online: Customers can pay your Tampa Water bill online by visiting https://www.tampagov.net/webapps/default.aspx?page_id=1. The acceptable forms of payment are Visa and MasterCard. Tampa Water does not charge a fee for this service.
Automatic pay: Customers can have your Tampa Water bill deducted directly from your checking or savings account on a monthly basis.
Pay in person: Customers can pay your Tampa Water bill in person by visiting:
City of Tampa Utilities
3402 W. Columbus Dr.
Tampa, FL 33607
Or
City of Tampa parking
Ft. Brooke Garage, Ground Floor
107 N. Franklin St.
Tampa, FL 33607
Pay by mail: Customers can send your Tampa Water bill to:
City of Tampa Utilities
2105 N. Nebraska Ave.
Tampa, FL 33602
Pay by phone: Customers can pay your Tampa Water bill over the phone by calling 1-813-274-8811. The only form of payment now accepted is Visa and MasterCard. You will need your Tampa Water account number as well.
Questions About Your Billing Statement or Account?
When you receive your monthly bill, you may notice fees, such as connection fees and the Tampa Water pass-through charge, that were not there the previous month. We recommend you visit the Tampa Water FAQs for a complete list of fees. For further information regarding your billing statement or account, you should call customer service at 1-813-274-8811.
How the Penalty Fees Work
We inquired about the specific fees Tampa Water charges customers . The only fee the company disclosed was a late payment fee. Typically, utility companies charge for returned payments and possibly security deposits. Tampa Water did not mention either one of those fees. The customer service representative continued to direct us to the online question form instead of answering questions.
- Late payment – Tampa Water charges customers of fee of 5% for all past due amounts and applies to the current balance.
I Can’t Make a Payment
We spoke to customer service and asked if Tampa Water offered assistance programs for customers that can’t pay your bill. They were not helpful and left us on hold for more than 5 minutes. When they returned, the representative explained that the only program they now have that assists customers of Tampa Water is payment arrangements.
They informed us that customers must contact Credit Section at 1-813-274-8780 to speak with a customer service representative. They also explained that contacting Credit Section is not a guarantee of service. They did mention that Tampa offers help through community action agencies.
Will They Work With Me to Pay My Bill?
Did Tampa Water help you when you were having difficulty paying your bill? We found customer service unhelpful, so we would like to hear from customers just like you. Share your experiences below.
