What to Do When You Can’t Pay Your Washington Suburban Sanitary Commission Bill
The Washington Suburban Sanitary Commission, or WSSC Water, service customers in the Laurel, Maryland area. The water company provides online resources for clean water solutions, mobile applications to view bills and make payments and information on billing practices and fees. Customers having temporary financial distress should contact the customer service department at 1-301-206-4001 or 1-800-634-8400 to talk with the billing department about possible payment plans or arrangements.
How to Pay the Bill
Online options for bill payments to the Washington Suburban Sanitary Commission are called self-service programs. There are multiple self-service links to pay your bill online.
Pay online: Customers can use the self-service portal to make credit card and check payments. You can pay your Washington Suburban Sanitary Commission bill online at https://eservices.wsscwater.com/wps/portal. You will need to register your account before accessing the bill pay options online.
Pay with EZ debit: EZ debit is a program available in different forms from most utility companies. The customer connects a credit card or bank account to the utility company payment department. When the bill is due, the company pulls the total amount of the bill from the payment method on file. Washington Suburban Sanitary Commission only accepts direct debit from a checking or savings account.
Pay with cash: If you’d like to stop in and make a cash payment, you can do so at:
Washington Suburban Sanitary Commission
Cashier’s Office
14501 Sweitzer Lane
Laurel, MD 20707
Pay by mail: Personal checks are also accepted at the address for cash payments. Simply make your check or money order out to WSSC Revenue. Do not send cash through the mail.
Questions About Your Billing Statement or Account?
There may be a time when you open your bill only to find a list of service fees you don’t understand. Don’t feel alone – everyone has questions, so contact the customer service department at 1-800-634-8400 for answers to your billing questions. If you simply have questions about fees listed on your bill, view the Miscellaneous Fees Table for information on inspection fees, turn off fees and missed appointment fees, among others.
How the Penalty Fees Work
Washington Suburban Sanitary Commission will charge penalty fees to your account if you pay your bill after the due date.
- Returned check fee: $30 per instance.
- Turn off fee: $60 (small meter); $160 (large meter).
- Turn on fee: $60 (small meter); $160 (large meter).
- Late payment fee: 5% of the total account balance due.
I Can’t Make a Payment
Contact the customer service department immediately at 1-800-634-8400. They will offer a hold or a payment arrangement.
- Hold: Add 7 days to the due date.
- Payment arrangement: Pay off past due balance and place the remaining balance on a payment plan.
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