What to Do When You Can’t Pay Your Regional Water Authority Bill
Regional Water Authority is a public water company based in Connecticut. The company services 15 communities with a population of approximately 400,000. The mission of Regional Water Authority is to provide excellent service to customers at a low cost.
How to Pay the Bill
Pay online: Customers can pay your Regional Water Authority bill online by visiting https://web5.rwater.com/RWA_Web/index.htm.
Pay by phone: Customers can pay your Regional Water Authority bill by phone by calling 1-203-562-4020. Acceptable methods of payment include credit cards and debit cards.
Pay in mail: Customers can send your Regional Water Authority bill to:
Regional Water Authority
P.O. Box 981102
Boston, MA 02298-1102
Pay in person: Customers can pay your Regional Water Authority bill in person by visiting:
Regional Water Authority
90 Sargent Dr.
New Haven, CT 06511-5966
Pay stations: Customers can pay your Regional Water Authority bill at authorized pay stations by visiting convenient locations throughout the state including:
- Daily Mart
- United Cigar LLC
- Alex Grocery
- United Check Cashing
- Krauzers Food Store
- Shop-Rite Supermarket
- American Cash Exchange
- C-Town Supermarket
- M&M Pawn Shop and Check Cashing
- Shoprite of West Haven
- Grillo’s Market
- C&A Market
- Express Pawn
Questions About Your Billing Statement or Account?
There is a potential that the Regional Water Authority will add fees such as connection charges, security deposits and service fees that do not make sense. For a detailed description of fees, we recommend you visit the Regional Water Authority FAQs. For additional information regarding your billing statement or account, call customer service at 1-203-562-4020.
How the Penalty Fees Work
Regional Water Authority charges a wide variety of fees. The company charges for reconnection of service, collection, insufficient funds and service calls. Regional Water Authority does charge customers a security deposit or a late payment fee, but the customer service representative did not disclose the amount.
- Reconnection – Regional Water Authority charges customers $130 to reconnect disconnected services. Connecting services after regular business hours costs $165.
- Collection – Regional Water Authority charges $23 for sending a company representative to a customer’s home to collect a past due payment.
- Insufficient funds – Payments returned for insufficient funds are assessed a fee of $25.
- Service calls – In the event you need service, Regional Water Authority charges between $100 and $210.
- Security deposits – The amount depends on the size of the meter at the primary residence.
I Can’t Make a Payment
When we spoke to the customer service representative at Regional Water Authority, they did not provide us with any information regarding assistance to customers that can’t pay your bill. There gave us the customer service number, 1-203-562-4020, but nothing else relevant to assistance programs. We found information on water conservation, which could lead to a lower monthly bill, but no assistance programs.
Will They Work With Me to Pay My Bill?
When you needed assistance the most, did Regional Water Authority provide you with exceptional customer service? Did the company help you pay your bill? We want to hear from customers just like you. Leave us a comment below.
