What to Do When You Can’t Pay Your SCE&G Bill
SCE&G (South Carolina Electric and Gas) is a utility company that services more than 314,000 natural gas customers and 661,000 customers in southern and central South Carolina. The company is a subsidiary of Fortune 500 company SCANA. SCE&G supplies energy for commercial industries, businesses and residential establishments. With a strong foothold in the community, SCE&G looks after the customers first.
How to Pay the Bill
SCE&G provides several ways for customers to pay your bill. The available methods include online payments, automatic deductions, payments by mail, payments by phone, payments in person and payments at third-party locations.
Pay online: Customers can pay your SCE&G bill online by visiting https://secure.sceg.com/ecs/ecsRegister/RegisterNewUser.aspx. Acceptable methods of payment include credit cards, debit cards and electronic checks.
Pay in person: Customers can pay your SCE&G bill by visiting one of many convenient locations throughout the state. SCE&G provides the locations on the website. You can make credit card, debit card, check and cash payments in person.
Pay by phone: Customers can pay your SCE&G bill by calling 1-800-450-9160. The service is available through BillMatrix. A $3.50 convenience fee is added to your SCE&G bill payment.
Pay by mail: Customers can pay your SCE&G bill by sending payments to:
SCE&G
P.O. Box 100255
Columbia, SC 29202-3255
Third-party location: Customers can pay your SCE&G bill at third-party locations. SCE&G provides the complete list on the main website. Third-party locations charge a convenience fee when you make payments.
Automatic deductions: Customers can pay your SCE&G bill by having the funds automatically deducted from your checking or savings account. The service is free for residential customers.
Questions About Your Billing Statement or Account?
When your bill arrives you may find fees and charges that are unfamiliar. SCE&G explains common fees in the FAQs section. Specific topics include gas rates, electric rates and eWNA rates. More in depth answers are available from customer service at 1-800-815-0083.
How the Penalty Fees Work
We spoke to a knowledgeable customer service representative and they explained SCE&G charges fee to all customers. Not all of the fees are recurring, in fact, the majority of the fees charges occur on a one-time basis. The fees include reconnection fees, late payment fees, returned check fees and security deposits.
- Reconnection – If service is terminated, SCE&G charges you a fee of $25 to reconnect your service. This fee is in addition to any late payments and past due charges assessed to your account.
- Late payment – In the event your pay your SCE&G bill past the established due date, SCE&G charges you a fee of 1.5% of the past due amount.
- Security deposit – The amount of the security deposit depends on the creditworthiness of the customer. The maximum amount SCE&G charge is equivalent to the average of two months worth of service.
I Can’t Make a Payment
When customers can’t pay your SCE&G bill, the company offers several assistance programs and resources. The main resource is payment assistance. Customers must call 1-800-251-7234 prior to receiving a termination notice and speak to a customer representative about available payment plans. Additional resources include:
- Help for the Hearing Impaired
- White Cross Program
- Project Share
- Assistance Agencies
South Carolina participates in the LIHEAP program. LIHEAP is a low-income energy assistance program funded by the federal government. You can learn more about how to qualify for energy assistance with LIHEAP today.
Will They Work With Me to Pay My Bill?
What was your experience dealing with SCE&G? Did the company assist your when your needed help paying your bill? Sound off and leave us a comment below.
