What to Do When You Can’t Pay Your Florida Public Utilities Company Bill
As one of Florida’s largest energy providers, Florida Public Utilities Company is an electric company on the rise. Florida Public Utilities Company currently provides electricity and natural gas service to more than 100,000 customers throughout the state.
How to Pay the Bill
If you want options to pay your monthly bill, Florida Public Utilities Company provides options. The available payment options include:
Pay online: A quick way to pay your Florida Public Utilities Company bill online is to visit http://www.fpuc.com/accounts.html. Additional online payment options include QuickPay and CheckFree.
Pay by phone: Is calling a more convenient option for you to pay your bill? Simply call 1-866-957-2948 and follow the prompts. You are charged a $3.50 fee when making a phone payment.
Pay by mail: Mailing a payment? Remember not to send cash and mail payment to:
Florida Public Utilities Company
P.O. Box 7005
Marianna, FL 32447
Pay in person: Do you need an alternative method to pay your bill? Find a CheckFreePay or Walmart closest to you so you can pay your bill in-person.
Questions About Your Billing Statement or Account?
When you receives you billing statement, you understand the balance due, but do you understand the service charges and fees assessed to your account? Not every customer understands the terminology, but we recommend you review the Florida Public Utilities Company Tariffs page. This useful document breaks down all of the service charges and fees. You can also call 1-866-957-2948 and speak with a trained customer service representative.
How the Penalty Fees Work
Unlike other utility companies, Florida Public Utilities Company doesn’t charge a wide variety of fees and service charges. The fees you may notice on a monthly basis include:
- Connection – The company charges you $52 to initiate service as well as any applicable security deposits. This charge is for scheduled appointments.
- Connection – You are charged $69 when you initiate service on the same. A security deposit is added to the fee.
- Transfer service – Are you moving? Florida Public Utilities Company charges you $23, plus all applicable deposits to transfer service during regular business hours. After hours service raises the cost to $29.
- Late fee – The company charges you 1.5% of your past due balance when your payment arrives late.
- Security deposit – The security deposit ranges from $55 to $500 for residential service.
I Can’t Make a Payment
Florida Public Utilities Company recognizes that customers face hard times and need periodic assistance. The company suggested customers call customer service at 1-866-957-2948 and ask about payment plans prior to receiving a termination notice. The company also provided us with the following services that assist customers that can’t pay your bill.
- LIHEAP
- EHEAEP
- FEMA
- United Way
Will They Work With Me to Pay My Bill?
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