What to Do When You Can’t Pay Your New Jersey Natural Gas Bill
New Jersey Natural Gas is a company that falls under the umbrella of the Fortune 1000 company New Jersey Resources. The gas company serves more than the New Jersey area. Customers are located from the Gulf Coast to the New England states. The company earns more than $2.5 billion in revenues per year.
How to Pay Your Bill
Pay online: You can pay your New Jersey Natural Gas bill online at https://www.njng.com/my-account/index.asp. This service requires customers register for an online account so a valid email address is needed.
Pay by ZipCheck: ZipCheck is a free service that offers automated payments. Customers can sign up for ZipCheck online after registering for an online account with New Jersey Natural Gas.
Pay by mail: Customers wishing to mail payments for their New Jersey Natural Gas bill can do so by addressing the payment to:
New Jersey Natural Gas Co.
PO Box 11743
Newark, NJ 07101-4743
Pay by phone: Phone payments are processed by New Jersey Natural Gas. These payments are made at 1-800-221-0051. There is a fee associated with payment made by phone.
Pay at authorized locations: New Jersey Natural Gas offers more than 50 locations where customers can make payment in person. There is a $1 fee associated with using an authorized payment agent.
Questions About Your Billing Statement or Account?
NJ Natural Gas lists fees and service charges in the customer service FAQs. Credit card fees and e-Bill fees are mentioned. Any fees appearing on your bill not discussed in the FAQs section should be addressed to customer service at 1-800-221-0051.
How the Penalty Fees Work
New Jersey Natural Gas reserves the right to require a security deposit when service is started. The amount of this deposit will depend on several factors. Customer service was unable to give us any information on late payment fees or other penalties and this information is not listed online.
- Returned check fee: New Jersey Natural Gas charges a $10 fee to your account if a payment is returned for insufficient funds.
I Can’t Make a Payment
Budget plan: The budget plan allows customers to plan on a set gas bill each month while on the program. The amount of each bill is determined by previous gas usage at the residence.
Payment arrangements: Payment arrangements are available to customers of New Jersey Natural Gas. The payment plan details were available only to current customers when we called customer service. The contact number for more information is 1-800-221-0051.
HEAP: HEAP is a utility assistance program offered by the New Jersey Department of Consumer Affairs. The program is available to income-qualified applicants. Contact numbers are based on your current location.
- Middlesex County – 1-732-828-4541
- Monmouth County – 1-732-502-8855 or 1-732-775-4442
- Morris County – 1-973-366-1131
- Ocean County – 1-732-244-9041
Gift of Warmth: The Gift of Warmth program allows New Jersey Natural Gas to help customers in financial need. The program is run on donations from customers, shareholders and employees. More information is available from customer service at 1-800-221-0051.
State assistance: State assistance is available for families in need through New Jersey Shares. More information is available from NJShares.org.
Lifeline programs: The New Jersey Department of Health and Human Services offers the lifeline program to qualified applicants. Applications can be made at your local DHHS office.
LIHEAP home energy assistance program: The federal government provides assistance to customers that can’t pay your New Jersey Natural Gas bill. This program is available to qualified low-income customers.
Will They Work With Me to Pay My Bill?
Drop us a note and let us know how New Jersey Natural Gas worked with you to pay your past due bill.
