What to Do When You Can’t Pay Your Kansas City Board of Public Utilities Bill
The Kansas City Board of Public Utilities provides water and electric to customers living in the Kansas City, Kansas area. Customers can use the city website to view bills, make payments and learn more about how to save energy and lower electric and water bills.
How to Pay the Bill
In a world of technology, most utility companies offer online payment options. The Kansas City Board of Public Utilities offers BillMatrix for online payments, as well as traditional mail, phone and in person payments.
Pay online: Visit the BillMatrix website to pay your Kansas City Board of Public Utilities bill online at https://paymentskcbpu.billmatrix.com/. BillMatrix requires you enter your account number to process payment. There may be a service fee associated with BillMatrix payments.
Pay by phone: Phone payments are accepted at 1-888-299-3321. This service is provided be TruePay and customers will be charged a service fee of $3 per payment.
Pay in person: Visit the Minnesota Ave payment center to make your payment in person during normal business hours.
Kansas City Board of Public Utilities
540 Minnesota Ave
Kansas City, MO 64080
Pay by mail: Mail payments should be sent in the envelope provided with your bill whenever possible. If you need the billing address, send your payment to:
Kansas City Board of Public Utilities
PO Box 219661
Kansas City, MO 64121-9661
Pay automatically: Call 573-9190 to find out about the autopay program. This program connects your bill to your bank account for automatic payments each month.
Pay at a local bank: Local banks accepting payments for Kansas City Board of Public Utilities bills include:
- Bank Midwest
- Brotherhood Bank
- Douglas Bank
- First State Bank
- Industrial Bank
- Mercantile Bank
- Security Bank
- United Missouri Bank
Questions About Your Billing Statement or Account?
Fees and service charges can be confusing. Instead of trying to figure out what it all means on your own, contact customer service at 1-913-573-9000. You can also view a list of rates on the Customer Service Rates page.
How the Penalty Fees Work
We know Kansas City Board of Public Utilities charges fees for late payments and returned payments, but these fees are not listed on the official city website. We found a list of rates associated with water and electric service, but nothing was listed in terms of penalty fees. You can expect to be charged late payment fees, disconnect fees and returned payment fees.
I Can’t Make a Payment
If you’re not sure if your payment will reach the company by the due date, contact customer service at 1-913-573-9000. The representative will work with you to resolve your bill by placing the outstanding balance on a payment plan.
- 5-Day Extension: You can call customer service at 1-913-573-9190 to request a 5-day extension on your bill due date. During this extension you will not be charged a late payment fee as long as payment is received before the new due date.
- Payment plan: If your bill is delinquent, contact customer service to apply for a payment plan. Payments can be made weekly, every two weeks, every month or every two months. You will be responsible for current charges in addition to the payment plan amount.
Will They Work With Me to Pay My Bill?
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