What to Do When You Can’t Pay Your Portland General Electric Bill
Portland General Electric started in 1889 in Oregon. The electric company covers more than 4,000 square miles with more than 800,000 customers. Portland General Electric prides itself on:
- Actively pursuing alternative energy
- Reflecting customer needs and values
- Providing reliable energy
How to Pay Your Bill
Pay online: Portland General Electric customers can pay your Portland General Electric bill online free with a checking account. Visit https://cs.portlandgeneral.com/secure/SignIn.aspx?ReturnUrl=%2fSecure%2fPayment%2fDefault.aspx to make a free payment online. Online credit card and debit card payments are collected by Bill Matrix. There is a $3.95 fee per transaction.
Pay on mobile website: Log into the Portland General Electric website from your mobile device to make a mobile payment.
Pay by text message: Register your phone via the Portland General Electric website and make payments via text message. Payments will be deducted from the payment option you choose at the time of signup.
Pay in person: Portland General Electric offers office locations for in-person payments. Community offices are located in:
- Downtown Portland – 121 SW Salmon St at the World Trade Center Plaza in Portland
- Gresham – 335 NE Roberts St in Gresham
- Hillsboro – 1001 SE TV Highway in Hillsboro
- Eastport Plaza – 4328 SE 82nd Ave Ste 2050 in Portland
- Sherwood – 16771 SW 12th St in Sherwood
- Salem – 1551 Hawthorn Ave NE in Salem
- Woodburn – 2079 Progress Way in Woodburn
Pay by phone: Call 1-800-542-8818 to make a payment by phone.
Questions About Your Billing Statement or Account?
From the Tariffs page, customer can choose Gas Rules or Electric Rules. These pages list all fees associated with customer accounts, including deposits and penalty fees. Further information is available from customer service at 1-800-743-5000.
How the Penalty Fees Work
Portland General Electric charges fee for late payment, non-payment disconnection and reconnection. Returned check fees and deposits are also assessed.
- Late payment fee: A 1.7% charge will be added to your electric bill if you do not make payment on-time.
- Returned check fee: Returned checks will be resubmitted for payment. A fee is charged to your account.
I Can’t Make a Payment
Customer service for Portland General Electric confirmed the availability of a payment plan for customers in financial trouble. Details and availability are based on account history and total amount past due. Other options to prevent past due bills include:
- Preferred due date: Set the date you want to pay your Portland General Electric Bill so you know exactly when your payment is due every month.
- Equal pay: Tired of seeing peaks in electric bills during hot or cold months? Portland General Electric offers an equal pay plan to level out bills throughout the year.
- Time of use: The time of use plan by Portland General Electric gives customers control over their electric bills. Off-peak hours are billed at a lower price than peak hours.
LIHEAP: When it comes to paying bills on-time, sometimes the money is just not there. The federal LIHEAP program is available to low-income people who exhibit extraordinary need. Learn how to qualify for energy assistance with LIHEAP.
Will They Work With Me to Pay My Bill?
Do you have experience with a past due bill with Portland General Electric? We would love to hear how the company worked with you to pay your bill.
