What to Do When You Can’t Pay Your UGI Electric Bill
UGI provides gas and electricity to areas of Pennsylvania. The company offers multiple links for customers who want to learn more about:
- Energy Conservation
- Alternative Energy
- Community Service
Not all UGI services are available in all areas.
How to Pay the Bill
Pay online: You can pay your UGI bill online. The payment link for online payments depends on the company that provides service in your area.
Pay UGI Gas and electric via https://secure3.i-doxs.net/ugi/.
Pay UGI Penn Natural Gas via https://secure3.i-doxs.net/penn/.
Make a one-time payment for UGI Central Penn Gas via https://secure6.i-doxs.net/CentralPennGas/OneTimeValidate.aspx.
Pay by mail: The address for mail payments depends on the company providing UGI service:
UGI Central Penn Gas
PO Box 15426
Wilmington, DE 19886-5426
Or
UGI Gas Service, UGI Electric Service and UCI Penn Natural Gas
PO Box 15523
Wilmington, DE 19886-5523
Pay by phone: Customers can make a credit card payment by phone at 1-877-503-2956. There does not appear to be a service fee associated with payment by phone.
Questions About Your Billing Statement or Account?
UGI Electric offers customers a simple list of fees and charges, including the generation charge and transmission charge on the Understanding Your Electric Bill page. Fees are also listed on the Tariff page. Questions not answered on the UGI Electric website can be asked of customer service at 1-800-276-2722.
How the Penalty Fees Work
- Returned check fee: $5 per returned payment.
- Reconnection fee: $28 for normal reconnect. $108 for reconnect after hours.
- Late payment fee: 1.25% of the past due amount.
I Can’t Make a Payment
If you find you cannot make your UGI payment on-time, customer service wants you to call immediately. There are several programs available for customers in financial trouble. UGI encourages all customers to review ways to save on energy bills available on the official website. Lowering energy bills is the first option for reducing total cost of energy bills each month.
- Extended due date: If you are on a fixed income or cannot make payments for other financial reasons, UGI may extend the due date to accommodate monthly or delayed income.
- Budget billing: UGI estimates the monthly usage on your account and bills based on that average. The budget billing amount is reviewed every three months and adjusted up or down based on actual usage.
- Payment arrangements: Customer service acknowledged a payment arrangement option for some UGI customers. The details of payment arrangements are available via customer service at 1-800-652-0550 for UGI Central Penn Gas customers and 1-800-276-2722 for all other customers.
- LIHEAP: This federal program assists with heating and cooling costs. You may ask how to qualify for energy assistance with LIHEAP? You will need to meet certain income guidelines prior to approval. With limited funds available, we suggest you apply for LIHEAP assistance early.
In addition to these UGI programs, there may be state or federal programs available to UGI customers. Contact the Department of Health and Human Services for information on available programs.
Will They Work With Me to Pay My Bill?
Did UGI work with you to settle a past due bill? Give us a few moments of your time to help other customers learn more about UGI.
