What to Do When You Can’t Pay Your Sierra Pacific Bill
Sierra Pacific, also known as NV Energy, provides electricity to customers in parts of Nevada. The company offers various online payment options, but if you need financial assistance paying your bill or you feel you won’t be able to pay your bill on time, contact the customer service department immediately for payment plan options.
How to Pay the Bill
Sierra Pacific allows customers to make bill payments by mail, online and by phone. If you are facing a short deadline before your bill due date, contact the customer service department for the fastest payment options.
Pay online: You can pay your Sierra Pacific bill online at http://www.nvenergy.com/home/paymentbilling/myaccount.cfm. You need to register for online account access before making your first payment. Online account registration is free, but users may be required to enter their Sierra Pacific account number to register.
Pay by phone: Phone payments are accepted at 1-800-809-1013. This service is provided by BillMatrix, so you will be required to pay a service fee to complete your payment. The service fee is not charged by Sierra Pacific and none of the fee goes to the company. Payment methods accepted by phone include credit card, debit card and checking account.
Pay by mail: Customers can mail personal check or money order payments to Sierra Pacific. There is a significant wait between when the payment is mailed and when the payment is processed so this payment method should not be used if your payment is due shortly.
Northern Nevada –
NV Energy
PO Box 30065
Reno, NV 89520-3065
Southern Nevada –
NV Energy
PO Box 30086
Reno, NV 89520-3086
Pay at a payment center: There are payment centers located in both northern and southern Nevada. For information on the nearest payment center, visit the Payment Center Locator on the Sierra Pacific website.
Questions About Your Billing Statement or Account?
There is nothing wrong with having questions about your statement or billing account. If you have questions, contact the customer service department at 1-702-402-5555 in southern Nevada and 1-775-834-4444 in northern Nevada. You can also view the Rates and Fees page for more information on the various fees charged by Sierra Pacific.
How the Penalty Fees Work
Sierra Pacific charges multiple fees if a customer does not make a payment by the due date.
- Late payment fee: 1% of the total amount past due.
- Returned check fee: $10 per returned check or other form of payment.
- Reconnect fee: $30 to $40 depending on the time of day service is reconnected.
I Can’t Make a Payment
If you can’t pay your Sierra Pacific bill, contact the customer service department for more information on payment plans, state programs and local programs to help customers regain control of utility bills. The customer service department can be reached at 1-702-402-5555 in southern Nevada and 1-775-834-4444 in northern Nevada.
LIHEAP: If you are a low-income customer, ask about the LIHEAP program. LIHEAP is designed to relieve some of the burden of utility bills for customers meeting low-income qualifications.
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