What to Do When You Can’t Pay Your San Antonio Water System Bill
The San Antonio Water System, a water company, provides water to residents in and around San Antonio, TX.
How to Pay the Bill
It’s simple to make a San Antonio Water System payment online and offline. Some payment methods are slow and take more than one week to post payment to your account. If you are already in past due status, it is best to contact customer service to find out the fastest payment process to keep you water on.
Online: You can pay your San Antonio Water System bill online at https://secure.saws.org/login.saws. Customers can register for online account access or make a one-time payment without registering. Customers also have the option of signing up for eBill services online.
Automatic: San Antonio Water System offers the Easy Pay Plan for customers who want to make automatic water bill payments. The service is free, but customers must have enough money in their bank account to cover the water bill on the due date each month.
In Person: Payments are accepted at service centers located throughout the San Antonio area.
Main Office
2800 US Hwy 281 N
San Antonio, TX 78299
Or
Lone Oak
915 S WW White Road
San Antonio, TX 78299
Or
Las Palmas Shopping Center
803 Castroville Rd Ste 406
San Antonio, TX 78299
Retail Stores: Payments are accepted at most HEB Grocery, La Fiesta, Money Box and Woodforest National bank locations.
Phone: Phone payments are accepted at 1-210-704-7297.
Mail: San Antonio Water System accepts personal check, money order and Traveler’s Check payments by mail at:
San Antonio Water System
PO Box 2990
San Antonio, TX, 78299-2990
Questions About Your Billing Statement or Account?
On occasion San Antonio Water System adds fees to your account that you do not fully understand, such as service fees, security deposits and processing fees. For a detailed description of all applicable fees, we suggest you visit the San Antonio Water System FAQs. In the event you still do not understand the fees assessed to your billing statement or account, feel free to contact customer service at 1-210-704-7297.
How Penalty Fees Work
Late payments come with penalty fees. In some cases, payment arrangements and other forms of payment assistance may reduce or eliminate these fees.
- Late payment fee: A fee of 5% will be added to your total balance due if you do not make payment by the due date listed on the bill. The total late charge is based on the amount of your current balance that is past due.
- Service fees: San Antonio Water System charges a service fee of $10 when technicians perform repairs on your meter.
I Can’t Make a Payment
Late payments and disconnect notices often come with charges and fees. Contact customer service if you are unable to make a payment. The representative for San Antonio Water System will work with you to come to a payment agreement both the company and your wallet can handle.
- Payment arrangements: Customers must contact 1-210-704-7297 to place a past due balance on a payment plan. The customer service representative will collect some information about your current situation. If applicable, the representative will refer you to outside payment assistance programs for additional help paying your water bill. Customers may qualify for:
- Affordability Discount
- Senior Citizen Billing Program
- Disability Billing Program
- Local, State or Federal Aid
Will They Work With Me to Pay My Bill?
San Antonio Water System claims to help customers when financial trouble strikes. Is this how you were treated? Tell us your San Antonio Water System story.
