What to Do When You Can’t Pay Your Raleigh Water Bill
Raleigh Water services more than 400,000 residents of the capital of North Carolina. The largest community serviced by Raleigh Water is Wake County, followed by Cary, Morrisville, Garner, Clayton and Wake Forest. The Raleigh Water company is dedicated to the communities it serves by providing exceptional customer service.
How to Pay the Bill
Pay online: Customers can pay your Raleigh Water bill online by visiting https://ubwss.raleighnc.gov/SelfService/SSvcController/login. Raleigh Water does not charge a convenience fee when customers pay their bill online.
Auto pay: Customers can have their Raleigh Water bill automatically deducted from their savings or checking account on a monthly basis. The payment is deducted on the established due date. Customers sign up through their online account, emailing customer service at 1-919-890-3245 or sending an application form to:
Utility Billing Services
P.O. Box 590
Raleigh, NC 27602-0590
Pay by phone: Customers can pay your Raleigh Water bill by phone by calling 1-919-890-3245. The service is available every day and the prompts are in English and Spanish. You can make payments with a credit card or a debit card. Raleigh Water does not charge a convenience fee when customers pay your bill by phone.
Pay by mail: Customers can mail your Raleigh Water bill to:
City of Raleigh
P.O. Box 71081
Charlotte, NC 28272-1081
Pay in person: Customers can pay your Raleigh Water bill in person by visiting:
Avery C Upchurch Municipal Complex
1st Floor Revenue Services Lobby
222 W Hargett Street
Raleigh, NC 27602
Or
Garner Town Hall
900 7th Avenue
Garner, NC 27529
Or
Knightdale Town Hall
950 Steeple Square Court
Knightsdale, NC 27545
Or
Rolesville Town Hall
502 Southtown Circle
Rolesville, NC 27571
Or
Wake Forest Town Hall
301 S Brooks Street
Wake Forest, NC 27587
Or
Wendell Town Hall
15 E Fourth Street
Wendell, NC 27591
Or
Zebulon Town Hall
1003 N Arendell Avenue
Zebulon, NC 27597
Questions About Your Billing Statement or Account?
Raleigh Water sends thousands of bills per month to customers. Not every customer fully understands the fees assessed to you bills, including insufficient funds fees, trip charges or connection fees. If you are a customer with questions, we suggest you visit the Raleigh Water Customer Resource Page. You can also find out information about your billing statement or account by calling customer service at 1-919-890-3245.
How the Penalty Fees Work
Raleigh Water charges fees for insufficient funds as well as reconnection fees and trip charges. Restoring services requires customers to pay the full amount to one of the convenient locations or by phone.
- Insufficient funds – $25
- Trip charge – $50
- Reconnection – $75
- Multiple trips – $100
I Can’t Make a Payment
Customers are encouraged to call customer service at 1-919-890-3245 to set up payment arrangements when they cannot pay your Raleigh Water bill. The customer service representative we spoke to informed us that there are no assistance programs available to customers of Raleigh Water, only payment arrangements. They informed us of information on their website that teaches customers the proper ways to conserve water, resulting in a lower Raleigh Water bill.
Will They Work With Me to Pay My Bill?
Did Raleigh Water provide you with excellent customer service and assist you in paying your Raleigh Water bill? Leave us a comment. We want to share your experience with other customers.
