What to Do When You Can’t Pay Your Demco Electric Bill
Demco Electric was formed in the late 1930’s and is now the largest electric company in the state of Louisiana. More than 95,000 customers receive service from Demco Electric in the following parishes, West Feliciana, Tangipahoa, St. Helena, Livingston, East Feliciana, East Baton Rouge and Ascension.
How to Pay the Bill
Pay online: Customers can pay your Demco Electric online by visiting https://www.demcoonline.com/bpp/login.aspx. You will need to log onto the official site and provide your account number and password. Acceptable payments are credit cards and debit cards.
Pay by phone: You can make a payment by phone by calling 1-800-262-1170. Provide your account number and your payment method, credit card or debit card, and the payment credits to your account. Credit card payments incur a service fee.
Automatic payment: You can have your Demco Electric payment directly deducted from your savings or checking account on a monthly basis. Additional fees are applied to customers that have their payment returned for insufficient funds during a 12 month period.
Pay by mail: You can mail your payment to:
DEMCO Headquarters
16262 Wax Rd.
Greenwell Springs, LA 70739
Pay in person: Demco Electric offers several convenient locations throughout the state to pay your bill in person. Call customer service at 1-800-262-0221 to find a location near you.
Questions About Your Billing Statement or Account?
Rate information for Demco Electric is listed on the Rate Information page. Customers can choose from the links on the right side of the page to learn more about fees, service charges and electric rates. Customer service is available at 1-225-261-1177 for detailed fee-related questions.
How the Penalty Fees Work
Demco Electric charges customers a security deposit as well as late payment fees and insufficient funds fees. The customer service representative we spoke to did not disclose the specific amount of the insufficient funds fees. They did inform us of a detailed list of installation fees.
- Security deposit – The security deposit depends on the customer and their credit score. The maximum amount of the security deposit will not exceed the equivalent of 75 days of average electric use.
- Installation – You may be required to pay up to $300 for installation of service on top of your security deposit. If your service is relocated, an additional fee of $3.50 is accessed to your bill.
I Can’t Make a Payment
When we spoke to customer service, we found they were pleasant, but did not offer relevant information regarding assistance with customers that could not pay their Demco Electric bill. The customer service representative informed us of one service the company offers, Operation Roundup.
- Operation Roundup – This program is available to Demco Electric members that are handicapped, elderly of in financial need. Your bill is rounded up, allowing you to better manage your monthly expenses.
- LIHEAP home energy assistance program: This program is designed to assist low-income customers that can’t pay your Demco Electric bill. You need to apply at your local National Energy Assistance Referral Project (NEAR) office and meet income guidelines. You will need to apply early due to the limited availability of funding.
Will They Work With Me to Pay My Bill
Did Demco Electric provide you with excellent customer service when you had a past due bill? We want to hear from customers just like you. Give us a few minutes of your time so we can provide information to other customers of Demco Electric.
