What to Do When You Can’t Pay Your Northwest Water and Sewer Bill
Located in the scenic Ohio River Valley, Northwest Water and Sewer is a small water company that is big on customer experience. The company provides water and wastewater services to the residents of northwestern Ohio. Northwest Water and Sewer prides itself in meeting or exceeding the following three goals:
- Establishing a world-class collection system
- Generating a equitable and uniform rate plan
- Provide excellent service
How to Pay the Bill
As a customer of Northwest Water and Sewer, you have the ability to pay your monthly bill online, by sending payment through the mail, having the payment automatically drafted from your bank account or by visiting a location within the city. Each of the services is free and don’t charge convenience fees.
Pay online: You have the ability to pay your Northwest Water and Sewer bill online by visiting https://www.iwebms.net/nwwsd. You are required to sign up for an online account and enter your account information.
Pay by mail: A convenient method to paying your bill is to send payment to:
Northwest Water and Sewer
P.O. Box 348
Bowling Green, OH 43402
Pay in person: You can deliver your bill payment to:
Northwest Water and Sewer
12560 Middleton Pike
Bowling Green, OH 43402
Automatic draft: You can work directly with your financial institution and have you bill payment directly deducted from your checking or savings account on am monthly basis. You have the ability to schedule payments on or before the due date.
Pay by phone: You can call customer service at 1-877-354-9090 in order to pay your bill by phone.
Questions About Your Billing Statement or Account?
Do customers understand the difference between connection fees, reconnection fees, set-up charges and late payment fees? Not every customer understands all of the service charges and fees assessed by Northwest Water and Sewer. In the event you require a detailed explanation of all of the applicable service charges and fees, we suggest you review the Northwest Water and Sewer Customer Rate page. You can also contact a customer service representative at 1-877-354-9090.
How the Penalty Fees Work
The fees you could potentially be assessed include:
- Set-up fee – $25 to $100
- Returned check – $25
- Application fee – $15
- Inspection – $100
- Collection – $50
- Reconnection – $30 to $220
- Late payment – 5% of past due balances
I Can’t Make a Payment
When you are facing a financial hardship, Northwest Water and Sewer provides the following programs:
- Payment plan
- Payment extension
Will They Work With Me to Pay My Bill?
Utility companies typically assist customers that need assistance. What was your experience dealing with Northwest Water and Sewer? We want to hear your thoughts. Share your positive and negative experiences below.
