What to Do When You Can’t Pay Your Ameren Bill
Ameren is an electric company and gas company serving Illinois and Missouri. The company lists rates, fees, tariffs and online payment information on the official websites for each entity. If you are an Ameren customer, you’ll need to register for online account access on the company website located in your state.
How to Pay the Bill
Pay online Ameren Illinois: You can pay your Ameren bill online in Illinois at http://www.ameren.com/sites/aiu/pages/home.aspx.
Pay online Ameren Missouri: You can pay your Ameren bill online in Missouri at http://www.ameren.com/sites/aue/Pages/home.aspx.
Pay through Speedpay in Illinois: You can use the Speedpay service to make a payment by phone with a credit card or electronic check. Call 1-888-777-3108 to make a payment. There is a $2.75 fee for using the Speedpay service.
Pay through Speedpay in Missouri: The Speedpay option is also available to Ameren Missouri customers. The fee for making phone payments is $2.75. Customers can call Speedpay at 1-866-268-3729.
Pay by mail in Illinois: Ameren Illinois customers can send personal check and money order payments with the account stub or account number to:
Ameren Illinois
PO Box 66884
St. Louis, MO 63166-6884
Pay by mail in Missouri: Ameren Missouri customers can send payment with the account number to:
Ameren Missouri
PO Box 66529
St. Louis, MO 63166-6529
Questions About Your Billing Statement or Account?
If you have questions about the fees listed on your Ameren bill, you can view the rates and tariffs documents for your company online. The documents for Illinois are located on the Residential Rates page for the Ameren Illinois company. The documents for Missouri are located on the Residential Rates page for the Ameren Missouri company. Customer service is also available to answer questions at 1-800-755-5000 in Illinois and 1-800-552-7583 in Missouri.
How the Penalty Fees Work
- Late payment fee Illinois Electric and Gas: 1.5% of the past due balance
- Insufficient funds Illinois Electric and Gas: $15 per returned payment
- Reconnect Illinois Electric and Gas: $15 during normal business hours; $50 after hours; $400 for physical reconnection of gas services
- Returned check charge Missouri Electric and Gas: $10 per returned payment
- Reconnect fee Missouri Electric: $30
- Reconnect fee Missouri Gas: $70
I Can’t Make a Payment
Many states have utility payment help in place for residents meeting low income requirements. Contact your local Department of Human Services for a list of local agencies or an application for federal aid.
If you cannot pay your Ameren bill, contact the customer service department for a payment arrangement.
Programs listed on the Ameren websites include:
- DollarMore: Program available for residents of Missouri.
- Warm Neighbors Cool Friends: Program available for residents of Illinois.
LIHEAP makes it easier for you to pay your heating and cooling bills. The program supplies money to all 50 states to disburse to qualified applicants. If you are low-income, you can learn how to qualify for energy assistance with LIHEAP and ease your energy bills.
Will They Work With Me to Pay My Bill?
It looks like Ameren has programs in place to help customers stay warm in the winter and cool in the summer. None of the programs will work, however, if the customer does not contact the service department for a payment plan or information on available programs. Did Ameren work with you to resolve a past due bill.
