What to Do When You Can’t Pay Your Miami Dade Water and Sewer Bill
Miami Dade Water and Sewer is a water company and sewer company serving the Miami/Dade area of Florida. The company claims to provide consistently clean water that exceeds federal expectations.
How to Pay the Bill
Online ExpressPay: Customers wishing to make a one-time payment without registering for an online account can pay your Miami Dade Water and Sewer bill online via https://www.paymywasdbill.com/cgi/miamidadeExpress-bin/vortex.cgi. This service accepts bank account payments only.
Online Credit Card: Credit card payments are accepted through Online Resources. Customers must pay a convenience fee of $3.95 to make payment. Payments of $400 or less are accepted.
Online e-Pay: The e-Pay option is available to customers who’ve registered for an online account. Payments are deducted each month from the payment option selected during the registration process.
Mail: Payments by personal check, cashier’s check and money order are accepted at:
Miami-Dade Water and Sewer Department
PO Box 026055
Miami, FL 33102-6055
Phone: Phone payments are accepted via checking or savings accounts at 1-877-565-9300. Credit card payments are processed by 1-877-729-5590. A convenience fee of $3.95 is added to each transaction processed by phone.
Service Center: Various service centers are located throughout the Miami Dade area. Call customer service at 1-305-665-7477 from 8 a.m. to 4:30 p.m. Monday–Friday for help locating a nearby service center.
Questions About Your Billing Statement or Account?
Miami Dade Water and Sewer offers Customer Frequently Asked Questions outlining rates, charges and fees. Specific fees are available under the Rate link. If you need to speak with customer service about your bill contact 1-305-665-7477.
How the Penalty Fees Work
Miami Dade Water and Sewer charges:
- Late payment fees: Late payment fees are assessed at 10% of the past due amount. If payment is not made in full or customer service contacted by the 10th day after payment is due, Miami Dade Water and Sewer reserves the right to disconnect service.
- Returned check fees
- Disconnect/Reconnect fees: Both disconnect and reconnect fees are charged in applicable cases.
- Deposit: Deposits are collected from some customers based on credit history and other proprietary factors. After two years of on-time payments, customers may request a refund of the security deposit. The refund will be added to the Miami Dade Water and Sewer bill as a credit.
I Can’t Make a Payment
Miami Dade Water and Sewer encourages customers call customer service at 1-305-665-7477 or 1-305-665-7488 for information on payment extensions and payment arrangements. There are programs to help customers having temporary financial problems. Miami Dade Water and Sewer may have information on local, state and federal programs for low-income customers.
Customers can also call 3-1-1 for more information on local agencies that may offer help for Miami Dade Water and Sewer customers having trouble making payments on-time. The 3-1-1 answer center can answer community and local government questions.
Will They Work With Me to Pay My Bill?
Miami Dade Water and Sewer offers very little information for customers having trouble making water and sewer bill payments. Do you have experience with this company? Did they work with you or against you?
