What to Do When You Can’t Pay Your Indiana Power & Light Company Bill
Indiana Power & Light Company is an electricity company that is based in Indianapolis, Indiana. The company is a proud provider of service to approximately 450,000 customers in and around the Indianapolis metropolitan area.
How to Pay the Bill
Indiana Power & Light Company provides bill payment options that are quick, easy and convenient. You have the ability to pay your monthly bill using your credit card, debit card, checking or savings account, cash and check. Select services charge convenience fees when making payment. The available services include:
Pay online: Customers can pay your Indiana Power & Light Company bill online by visiting http://www.iplpower.com/.
BillMatrix: Customers can pay your monthly Indiana Power & Light Company bill by utilizing the inline service BillMatrix. Simply contact the company at 1-800-672-2407 to pay your bill. You are charged a $3.95 convenience fee when making a payment.
Automatic deduction: Customers can ensure timely payment by scheduling your Indiana Power & Light Company bill payment deducts from your checking or savings account.
Pay by phone: Customers can pay your Indiana Power & Light Company bill by phone when you contact a customer service representative at 317-261-8222.
Pay in person: Customers can pay your monthly bill in person by visiting:
Indiana Power & Light Company
2102 N. Illinois St.
Indianapolis, Indiana 46206
Pay by mail: You can send you bill payment to:
Indiana Power & Light Company
P.O. Box 110
Indianapolis, Indiana 46206
Questions About Your Billing Statement or Account?
When utility companies such as Indiana Power & Light Company send monthly billing statements or account information, they typically disclose all applicable service charges and fees. Unfortunately, not every customer understands all of the charges. If you need you billing statement or account explained, we recommend you review the Indiana Power & Light Company Rules and Regulations. You can also contact customer service at 317-261-8222 for additional information about your account.
How the Penalty Fees Work
Indiana Power & Light Company charges customers several fees on a monthly and on a non-recurring basis. The fees include:
- Reconnection – $20
- Late payment – 1.5% of the past due amount
- Reconnection (after hours) – $39
- Disconnection – $10
- Returned check – $20
- Meter tampering – $25
- Inappropriate bill stub – $1
- Security deposit – the amount is dependent upon the credit history of the customer
I Can’t Make a Payment
When you can’t pay your bill or have difficulty making a payment, Indiana Power & Light Company provides several options and services. The available options include:
- LIHEAP – This federally-funded service is available to qualified low-income customers. You can contact customer service at 317-261-8222 or the National Energy Assistance Referral Project (NEAR) at 1-866-674-6327.
- Payment arrangements
- Payment extensions
Will They Work With Me to Pay My Bill?
When you faced a financial crisis, did Indiana Power & Light Company help you? We want to hear real life stories from customers just like you. Share your positive and negative experiences with us by leaving a comment below.
