What to Do When You Can’t Pay Your Eugene Water and Electric Board Bill
According to company history, the Eugene Water and Electric Board was founded in 1911. Since then, the water company has grown to one of the largest utility providers in Oregon. EWEB is customer-owned.
How to Pay the Bill
Paying utility bills has become quicker and easier over the years. Customers can log in to their online account to process payment or they can choose to send payment from their online bank account. Mail payments are still accepted though this payment method is the slowest of all.
Pay online: With a few clicks of your mouse you can be registered to pay your Eugene Water and Electric Board bill online. Simply register at https://apps.eweb.org/ebpp/site and log in to make a payment.
Pay by phone: From your home or cell phone, call 1-541-685-7000 and choose the customer service option. Next, choose the automated payment selection and wait for the service to connect. You will need to have your bill or account number handy to access your account by phone. Once entered, the automated system will take you through the process of paying your bill.
Pay automatically: If you’re sure you’ll have the funds in your bank account each month when your Eugene Water and Electric Board bill is due, sign up for automatic payments. This service sends you a bill via email or mail, but the payment is deducted from your bank account.
Pay by mail: A more traditional means of paying your bill is to send a personal check or money order through the USPS. Send your payment to:
Eugene Water and Electric Board
PO Box 8990
Vancouver, WA 98668-8990
Pay in person: If you want immediate credit to your account, visit the office at 500 E 4th Ave in Eugene and drop off your payment.
Questions About Your Billing Statement or Account?
There is no sense staring at your bill and wondering about this fee or that charge. Take a look at the Electric Policies page for information on late payment charges, field collection charges and more. If you don’t have the time to look through the document, contact the customer service department at 1-541-685-7000 for information.
How the Penalty Fees Work
- Late fee: 1% of the past due balance or $3, whichever is greater.
- Field collection charge: $15
- Connection/Disconnect charges: $75 same day; $75 for an additional trip if needed.
- Suspension charges: $30 during normal business hours.
- Restoration charges: $75 if received after 3 PM.
- Dishonored check charge: $25
I Can’t Make a Payment
Eugene Water and Electric Board charges multiple fees if your account is disconnected for non-payment. By the time your service is disconnected your bill will increase by more than $100, so contact the customer service department at 1-541-685-7000 to speak with a representative about a payment arrangement.
Eugene Water and Electric also offers various programs for low-income and financially strapped customers on the Limited Income Assistance page.
Will They Work With Me to Pay My Bill?
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