What to Do When You Can’t Pay Your City of Renton Bill
The City of Renton is located in Renton, Washington. The city supplies water, sewer and garbage services to customers. The official city website does a great job of explaining water practices and offering online and in person payment options. There is very little listed on the fees and service charges associated with non-payment or past due payment.
How to Pay the Bill
If you are facing service interruption, contact the customer service department at 1-425-430-6852. You will be given instructions on the fastest payment method to ensure your account is not disconnected for non-payment. It is best to call before your account is past due to prevent late payment charges.
Pay online: You can pay your City of Renton bill online if you register for account access. The free service is available 24 hours a day. An account history is also available spanning two years. You can log-in to your account or register for a new account at https://rentonnet.org/ub/.
Pay by mail: Personal checks and money orders are accepted by mail. The City of Renton is not responsible for cash payments being lost in processing. Mail payments to City Hall.
Utility Billing Customer Service
Renton City Hall
1055 South Grady Way
1st Floor
Renton, WA 98057
Pay in person: In person payments are also accepted at the Renton City Call address. The office is open from 8 a.m. to 5 p.m. Monday to Friday.
Questions About Your Billing Statement or Account?
The City of Renton wants customers to contact the billing department if they have any questions about their bill. The phone number for customer service is 1-425-430-6852. Customers can also read through the FAQs section to learn more about billing practices.
How the Penalty Fees Work
Penalty fees are added to customer accounts when customers don’t live up to the terms and conditions of utility services. For instance, if payments are not made by the due date, a late payment fee is assessed.
- Late payment fee: 10% of your account balance assessed on the 46th day after the bill is sent
- Disconnect fee: $60 when service is disconnected
- After hours fee: $30
If your account is disconnected, you will be required to pay your balance and any fees in full, but personal checks will not be accepted.
I Can’t Make a Payment
The City of Renton will work with you to pay off a past due balance, but you need to take the first step and contact the customer service department. Customer service is available at 1-425-430-6852. You can also visit the customer service department in Renton City Hall for more information on payment plans.
There are low-income, disabled and older-resident reduced rates available from the City of Renton. Call customer service to learn more about how to qualify for reduced water rates.
Will They Work With Me to Pay My Bill?
Let us know how the City of Renton worked for you to resolve a past due balance.
