What to Do When You Can’t Pay Your Converse Water Bill
Converse Water is a small water company serving Converse, Texas. The water department employs just 18 people, but the company pumps more than 400 million gallons of water to residents every year. Water is pumped from four deep wells located under the city.
How to Pay a Bill
Pay by mail: Personal check, bank check or money orders payments can be made by mail for Converse Water bills. The mailing address for payments is:
Converse Water
407 S. Sequin
Converse, TX 78109
Pay online: You can pay your Converse Water bill online by visiting https://billpay.conversetx.net/. Online payments require registration for an online account. Customers can register for online account access free, but they may need their current water bill account number to complete registration.
Pay by drop box: After hours payments are accepted at the drop box located in front of the main building on
407 S. Sequin
Converse, TX 78109
Pay by phone: Converse Water accepts credit card payments by phone at 1-210-658-1965 or 1-210-658-1965.
Questions About Your Billing Statement or Account?
When you receive your monthly Converse Water billing statement or account, do you understand all of the charges or fees, such as late payment fees, collections fees or security deposits? If you do not, we recommend you visit the Converse Customer Resource Page. Another resource is customer service, they can be reached by calling 1-210-335-6770.
How the Penalty Fees Work
Deposit: A $60 deposit is collected at the time service is started. This deposit is held for five years or until service is disconnected. If service is disconnected for non-payment, Converse Water may use the deposit to cover past due bills. If the customer re-establishes service after disconnection, a new deposit may be collected.
Other fees collected by Converse Water may include:
- Late payment fee
- Reconnect fee
- Collection fee
I Can’t Make a Payment
Converse Water customer service would not speak to use about billing options for past due bills. The representative did mention a payment plan option for customers having temporary financial difficulty. It is best to contact customer service at 1-210-658-1965 or 1-210-658-1967 for information on payment plans and possible payment extensions.
- Bexar County Department of Community Resources: Residents of Bexar County can contact community service representatives at 1-210-335-6770 for information on local support programs for low-income energy assistance.
- Community Service Program: This program offers emergency assistance for residents of Bexar County, including emergency energy aid and water bill assistance. Contact 1-210-207-7830 for more information.
Will They Work With Me to Pay My Bill?
Converse Water does not appear to have many programs in place to help financially strapped residents or low-income families. Did this company work with you to help make your water bill more affordable?
