What To Do When You Can’t Pay Your RGE Bill
Rochester Gas and Electric, otherwise known as RGE is an electric and gas company servicing Rochester and surrounding areas. When winters are harsh and summers are sweltering, energy consumption will increase, which causes bills to skyrocket. If the fluctuations are causing issues for your budget, read this to learn more about how RGE helps customers who are running behind.
How To Pay The Bill
RGE offers several different options to pay your RGE bill online that make paying your bill more convenient for you. Your payment options include: eBill, AutoPay, online, by mail, in person, and Budget Billing. Gift cards in various denominations are also available so you can buy them when you have extra money and stash them for when you may not be able to pay, or you can give them to others you know.
eBill: eBill is a service that sends an electronic copy of your bill to your email address and allows you pay online or by bank draft. Sign up for the service through your online account, or over the phone with a customer service agent.
AutoPay: AutoPay is a service that automatically drafts money from your bank account on a certain day each month to pay your bill. Enroll online or with customer service. Your bill will be paid on time every time when you use this service, but you can cancel any time.
Pay by mail: To pay your bill by mail, send a check or money order with the payment stub from your bill to the following address:
RGE
P.O. Box 11747
Newark, NJ 07101-4747
Pay online: To pay your bill online, visit: https://ebiz1.rge.com/cusweb/OneTimePay.aspx and enter the required information to make a one time payment online.
Pay in person: To pay your bill in person visit the payment center page to find the location nearest you. You can pay in person at one of the RGE offices, Walmart, or via Western Union. Fees may be charged for Western Union payments.
Budget Billing: Budget Billing averages your annual usage and divides it into 12 equal monthly payments so you always know what to expect.
Questions About Your Billing Statement or Account?
RGE customers may notice curious fees on their bill from time to time. The Customer Service FAQs page answers many of the most commonly asked questions, including questions about e-Bill service fees and late payment fees. Additional questions should be asked of a customer service representative at 1-800-743-2110.
How The Penalty Fees Work
RGE charges a late fee as a small percentage of the overall bill due. If you have your service disconnected due to non-payment, you may have to pay a fee to have service restored.
- Late payment fee: 1.5% of the past due amount.
I Can’t Make A Payment
RGE will work with you if you cannot make a payment. The best thing you can do is call customer service to ask for a payment arrangement. Another options for customers that can’t pay your RGE bill is applying for LIHEAP. A common question is how to qualify for energy assistance with LIHEAP? You will need to call customer service for specific guidelines or visit your local Department of Social Services office.
Will They Work With Me To Pay My Bill?
RGE has several different ways they can help you. There are multiple rate plans to choose from, so you can get what you need and save money in the process. They can point you to assistance programs in your area if you need help paying your bill. There’s even a program with limited availability to help clear up past payments, but you must meet certain eligibility requirements.
