What to Do When You Can’t Pay Your Allegheny Power (FirstEnergy) Bill in 2025
Facing trouble paying your electric bill in 2025? With rising utility costs and unpredictable expenses, many households in Maryland, Pennsylvania, and West Virginia are feeling the pressure. Fortunately, Allegheny Power (now FirstEnergy) offers flexible bill payment options, assistance programs, and protections to help you keep the lights on.
💡 Ways to Pay Your Allegheny Power / FirstEnergy Bill
FirstEnergy offers several safe and convenient payment methods:
✅ Online Payment
Pay your bill instantly through the FirstEnergy Payment Portal. Have your 12-digit account number ready. Payments before 8 p.m. ET post same-day.
📲 Mobile App
Use the FirstEnergy mobile app for Android or iOS to manage payments, track usage, and get outage alerts on the go.
📬 Pay by Mail
Send check or money order to:
FirstEnergy (Allegheny Power)
P.O. Box 3687
Akron, OH 44309-3687
☎️ Pay by Phone
Call 1-866-569-4770 to pay via phone using a credit/debit card or bank account. A convenience fee applies.
🏢 In-Person Payment
Visit over 500 authorized payment locations (e.g., Western Union, CheckFreePay). Use the Payment Center Locator.
🔁 AutoPay
Enroll in AutoPay to automatically deduct your bill from your bank account every month—no late fees, no stress.
📑 Questions About Your Billing Statement or Account?
Allegheny Power services multiple states. You can find details on rates, tariffs, and billing policies on the Rates and Tariffs page.
Need help understanding your bill or charges?
📞 Call Customer Service: 1-800-255-3443
(Monday–Friday, 8 a.m.–6 p.m. ET)
💸 How the Penalty Fees Work
Late fees for missed payments vary depending on your state:
- West Virginia: 2% of the past due balance
- Maryland: 1.5% of the past due balance
- Pennsylvania: 1.25% of the past due balance
Avoid these fees by contacting FirstEnergy before your due date if you expect to have trouble paying.
🆘 Can’t Make a Payment? Here’s What You Can Do
If you’re struggling to pay, but haven’t missed a due date yet, contact FirstEnergy immediately to request an extension or payment arrangement.
⚙️ Assistance Programs Available in 2025
Eligible customers may qualify for:
- LIHEAP (Low Income Home Energy Assistance Program)
- LIPURP / LIRUP – Income-based customer support programs
- CARES – For temporary or emergency financial hardship
- Dollar Energy Fund (Hardship Fund)
- WARM Program – For energy efficiency upgrades and savings
📞 Call customer service to check eligibility and apply.
🔄 Will FirstEnergy Work With Me to Pay My Bill?
Absolutely. FirstEnergy offers custom payment plans to help customers avoid disconnection:
- Average Payment Plan: Smooth out high winter/summer bills with equal monthly payments.
- Extended Payment Plan: Aligns due dates with your benefit check schedule (e.g., Social Security).
- Third-Party Notification: Designate someone to receive notices or help manage your account in emergencies.
⚖️ Legal Protections for Pennsylvania Residents
If you live in Pennsylvania and have a Protection From Abuse (PFA) order, you’re protected—regardless of income level:
- Power cannot be shut off on a Friday
- No winter shutoff without Utility Commission approval
- Extra notice is provided before any shutoff
- Security deposits may be paid in three installments
🔑 Key Takeaways for 2025 Utility Bill Support
- Act early if you can’t pay—don’t wait until the due date
- Use online tools to manage bills and avoid service disruptions
- Explore assistance programs if you’re experiencing hardship
- Set up AutoPay or Budget Billing for predictability
