What To Do When You Can’t Pay Your SwepCo Bill
SwepCo is an electric company serving Northwest Arkansas and surrounding areas. As your usage amount changes throughout the year, typically more in the winter when temperatures are lower, your bill amount will change, making it more difficult to manage on time payments on a budget. If you cannot pay your bill, here is some information that will help you.
How To Pay The Bill
Swepco Bill Pay is easy. The company offers the following payment methods: in person, by phone, online, automatic bank draft, and by mail.
In person payments:Visit one of the Swepco bill pay payment center locationsnear you.
Pay by phone:Call BillMatrix at: 1-800-611-0964. There will be a fee of $2.95 for using this service. Pay by phone using credit/debit card, or bank account.
SwepCo Bill Pay online:You can make a one time payment by visiting online services at: https://www.swepco.com/account/bills/pay/OneTimePayment.aspx
Pay by mail:Send check or money order to the following address:
Southwestern Electric Power Company
PO BOX 24404
CANTON, OH 44701-4404.
If you need to overnight your payment, send it to this address:
Southwestern Electric Power Company
322 DEWALT AVE SW
CANTON, OH 44702
Do not send cash.
Questions About Your Billing Statement or Account?
Charges, such as returned check fees, connection fees, service charges and dispatch fees, appear on your SwepCo billing statement or account, but do you understand what they mean? If not, we suggest you visit the SwepCo Customer Resource Page. You can also contact customer service at 1-800-611-0964 for additional information.
How The Penalty Fees Work
SwepCo charges several fees to customers, either on a monthly basis or on a non-recurring basis. The fees assessed by the company include returned check fees, connection fees, service charges or dispatch fees.
- Returned check – $25
- Connection – $15 during regular business hours; $55 after regular business hours
- Service charge – $100
- Dispatch – $10 per instance
I Can’t Make A Payment
If you find yourself unable to make your SwepCo Bill payment, contact customer service right away to discuss a payment arrangement. The sooner you call, the better off you are. They can also discuss assistance programs with you to get your bill paid in full. There is also a level payment option which averages your bill and gives you 12 equal monthly payments, based on your average energy consumption from the previous year.
LIHEAP: The US government gives money to all states for the LIHEAP Home Energy Assistance Program. LIHEAP takes applications from low-income individuals and families for energy bill support. You must apply every year for funding.
Will They Work With Me To Pay My Bill?
Between the ability to make a payment agreement, level your monthly bill into equal payments, and the various assistance programs available, we can confidently say they will help you. Do you have any experience dealing with this company and past due bill amounts? Please share the information with us to help our readers.
