What to Do When You Can’t Pay Your East Bay Municipal Utility District Bill
When you provide water services to more than 1.3 million customers in Contra Costa and Alameda County, this is a big deal. East Bay Municipal Utility District provides water services as well as keeps the water safe for approximately 650,000 customers in the San Francisco Bay area.
How to Pay the Bill
East Bay Municipal Utility District realizes that customers need options to pay your bill that are deemed quick, easy and convenient. The company offers several services to fit your busy lifestyle.
Pay online: Customers can pay your East Bay Municipal Utility District bill online by visiting https://www.officialpayments.com/index.jsp. With this services you can either pay now or schedule your payment on the appropriate due date.
Pay by phone: The third-party company Official Payments accepts payments by phone when you call 1-800-690-4798. You are charged a service fee when utilizing this service.
Pay by mail: Eliminate convenience fees and only worry about postage when you pay your bill by mail. Send payments to:
East Bay Municipal Utility District
Payment Center
P.O. Box 1000
Oakland, CA 94649-0001
Automatic draft: eliminate service charges and late payment fees by scheduling your payment directly from your bank account. Contact an East Bay Municipal Utility District representative at 1-866-403-2683 to sign-up for this service.
Pay in person: Several East Bay Municipal Utility District locations across the city accept in-person payments. You can only make payments with check and cash. You can also visit:
East Bay Municipal Utility District
375 11th St.
Oakland, CA 94607
Questions About Your Billing Statement or Account?
How do you decipher the fees and service charges on your billing statement? You review the East Bay Municipal Utility District Special Services page. Additional information regarding your account is available from the customer care hotline at 1-866-403-2683.
How the Penalty Fees Work
The fees assessed to your account include:
- Meter testing – $48 to $230
- Disconnection – $28 (regular business hours); $43 (after regular business hours)
- Service trip – $28
- Returned check – $23
- Processing fees – $133
- Late payment – $10
- Connection – $34
I Can’t Make a Payment
Customers face uncertain financial times and may need assistance. When you are facing a financial crisis, East Bay Municipal Utility District is there to help ease your financial pain. The company offers the following services:
- Customer assistance program – This service is available to qualified low-income customers. Contact customer service to apply for assistance.
- Payment extension – Call customer service and request a payment extension. You have the ability to change the date up to 10 days past the original due date.
Will They Work With Me to Pay My Bill?
Were your services terminated or did East Bay Municipal Utility District help you through your financial hardship? Let us know with a comment below.
