City of Norman Bill

What to Do When You Can’t Pay Your City of Norman Bill

The City of Norman supplies water to residents of Norman, Oklahoma. Customers can access information on the water company via the City of Norman website. There are only a few payment options for customers, but customers can make online payments for fast processing and credit.

How to Pay the Bill

If you need to pay your bill to stop disconnection, it is best to visit the local office for the City of Norman utilities. The office can credit your account immediately and stop the disconnection. If you mail your payment or pay using a third-party processor, there is no guarantee payment will be received before service is interrupted.

Pay online: The City of Norman offers residents the ability to access their account online. You can pay your City of Norman bill online at https://egov.ci.norman.ok.us/Click2GovCXP/Index.jsp. There is a convenience fee of $3 for each online payment. You can pay your account balance, plus the $50 reconnect fee online. After payment is made, contact the service department at 1-405-217-7739 to report payment and schedule reconnect.

Pay by mail: If you’ve lost the envelope included with your bill, address your check or money order to the Utility Services department. Do not send cash through the mail.

City of Norman
Utility Services
PO Box 559
Norman, OK 73070

Pay in person: The Utility Services office will accept in person payments at:

City of Norman Utility Services
201-C West Gray
Norman, OK 73070

Pay by phone: Phone payments are processed by the customer service department at 1-405-366-5320.

Questions About Your Billing Statement or Account?

Your bill is higher than you expected because there are fees listed. If you want to learn more about fees on your bill contact the service department at 1-405-366-5320. You can also read more about service fees at Utility Service Hours and Policy.

How the Penalty Fees Work

If you don’t pay your City of Norman bill on-time, you will be responsible for multiple fees. The fees are clearly outlined on the city website.

• Trip charge for reconnect: $50

There is no mention of returned payment fees or late payment fees, but there is a good chance the city charges these fees.

I Can’t Make a Payment

The City of Norman is clear about payment plans. Customers must call before the account reaches delinquent status to place the past due balance on a payment plan. If service is disconnected the resident is responsible for the entire account balance and the $50 fee before service can be restored.

Will They Work With Me to Pay My Bill?

The City of Norman does not mess around. They say a payment plan is an option, but do they really offer payment plans to past due customers?

Frequently Asked Questions

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