What to Do When You Can’t Pay Your Piedmont Electric Bill
Piedmont Electric is a cooperative electric company. Members apply for electric service and, when accepted, are part owners of the company. Piedmont Coop services just 32,000 customers in six North Carolina counties. Piedmont Electric is dedicated to:
- Providing service members can rely on
- Offering competitive pricing for members
- Supporting members with multiple payment options and online account access
How to Pay the Bill
Pay online: You can pay your Piedmont Electric bill online by visiting the account page at https://ebill.pemc.org/css/. Customers must have a valid email address to sign up for a Piedmont account.
Pay by bank draft: Bank draft applications are available from the Piedmont Electric website and local Piedmont offices. Simply fill out the application and return it with a voided check to Piedmont Electric to have bills directly paid from your bank account.
Pay by credit/debit card draft: Drafting payments from a credit or debit is similar to a bank draft, but there is a different form for credit/debit card drafts. Fill out the form and return it to Piedmont Electric.
FlexPay: FlexPay allows customers to make payments whenever they like as long as the electric account always maintains a positive balance. FlexPay is a pre-pay plan so customers pay for electric use before it is incurred.
Pay at a payment location: Payment locations are available during regular business hours to accept Piedmont Electric payments. After hours, three offices have drop boxes to accept payments 24 hours a day.
- Main Office – 2500 NC 86 South in Hillsboro
- Roxboro Office – 1125 Oxford Road in Roxboro
- Caswell County Office – 64 Rascoe Dameron Rd in Burlington
Pay by mail: Check and money order payments are accepted at the three field offices in Hillsboro, Roxboro and Burlington.
Piedmont Electric – Main Office
Post Office Drawer 1179
Hillsboro, NC 27278-1179
Piedmont Electric – Roxboro
PO Box 1327
Roxboro, NC 27573-1327
Piedmont Electric – Burlington
64 Rascoe Dameron Rd
Burlington, NC 27379
Questions About Your Billing Statement or Account?
Piedmont Electric Membership Corporation gives customers a complete list of rates, tariffs and fees on the Electric Rates page. We did not find any information on specific fees like reconnect charges or late payment charges. They also advice customer to contact the service department at 1-800-222-3107 for fee information.
How the Penalty Fees Work
There is no information about penalty fees assessed by Piedmont Electric. Typically, cooperatives are excellent at providing this information, but not in this case. Possible fees associated with late payments and disconnected service may include:
- Late payment fee
- Returned check fee
- Disconnection fee
- Collection fee
- Reconnection fee
I Can’t Make a Payment
If you can’t make your Piedmont Electric payment on-time, contact customer service immediately. Customer service representatives at 1-800-222-3107 are available during regular business hours to talk about potential payment options. When we called customer service our call was answering extremely quickly, but the agent kept asking for an account number. When we asked about payment options, we were told the information was only available to current coop members.
Not every energy customers has the extra money to pay huge energy bills during peak heating and cooling seasons. If you are in financial distress and you need more help than your energy company can provide, contact the local Department of Human Services for information on the LIHEAP Home Energy Assistance Program.
Will They Work With Me to Pay My Bill
Piedmont Electric does not offer much help or information online for customers having trouble making bill payments. If you’ve had experience with this company, let us know more so we can pass on the knowledge.
