PWC Bill

What to Do When You Can’t Pay Your PWC Bill

PWC is a utilities company that service customers in the Fayetteville, North Carolina area. The company provides services and exceptional customer service for more than 366,363 customers throughout the city.

How to Pay the Bill

PWC offers several methods for customers to pay your bill.

Pay online: Customers can pay your PWC bill online by visiting https://www.faypwc.com/scripts/cgiip.exe/WService=PWOnline/login.w. There is a convenience fee of $3.50 added to each transaction. The service is sponsored by Western Speedpay.

Automatic deduction: Customers can pay your PWC bill by having the payment deduced from your checking or savings account. To enroll, call customer service at 1-910-223-4134.

Western Union: Customers can visit a local Western Union to pay your PWC bill. There is a convenience fee associated with each transaction.

Pay by phone: Customers can pay your PWC bill by calling 1-866-735-7743. There is a $3.50 convenience fee associated with making a payment by phone.

Pay in person: Customers can pay your PWC bill in person by visiting:

PWC
955 Old Wilmington Rd.
Fayetteville, NC 28301

Pay by mail: Customers can send your PWC bill to:

PWC
955 Old Wilmington Rd.
Fayetteville, NC 28301

Questions About Your Billing Statement or Account?

Have you seen fees such as connection fees, security deposits, late payment fees or returned check fees on your PWC billing statement or account that you do not understand? If you have, we suggest you visit the PWC FAQs for further details about the fees on you billing statement or account. You may also want to contact customer service at 1-866-735-7743.

How the Penalty Fees Work

PWC recently increased service fees and penalty fees in order to account for rising energy costs. The fees a customer can incur include security deposits, late payment fees and service fees. Additional fees include returned check fees, disconnection fees and reconnection fees.

• Service – The fees range from $20 to $60 for customers that need service. The fee increases for service performed after regular business hours.
• Disconnection – In the event your PWC service is interrupted, the company charges $20.
• Reconnection – When services are reconnected, PWC charges between $30 and $60.
• Returned checks – Payments returned for insufficient funds are assessed a fee of $25. If the matter is taken to court, the customer is responsible for any additional court costs.
• Sewer service – PWC customers that require sewer service are charged a fee of $30 per instance.
• Security deposits – PWC charges new customers a security deposit equal to twice the average of their monthly bill. The total security deposit could exceed $350.
• Late payment – When payments are received past the due date, PWC charges customers a fee of 10% of the past due amount. The minimum amount charged for late payments is $10.

I Can’t Make a Payment

PWC provides several options for customers that can’t pay your bill. The services consist of money saving tips to reduce your PWC bill as well as programs designed for low-income customers.

• People Who Care
• SafeWatch
• Public Watch Program
• Deposit Waiver Program
• Medical Priority

All states receive federal funding from the LIHEAP home energy assistance program. Customers who qualify receive energy bill assistance from the program.

Will They Work With Me to Pay My Bill?

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