What To Do When You Can’t Pay Your Yankee Gas Bill
Yankee Gas is a gas company serving the state of Connecticut. With annual climate changes come usage changes, which can dramatically alter the cost of your bill. When the amount changes with every bill, it can be hard to budget it accordingly. Here is some information if you are having trouble paying your bill on time.
How To Pay The Bill
Yankee Gas Bill Pay is possible through multiple options including: single bank draft, recurring bank draft, credit/debit card, pay in person, and pay by mail.
Automatic Bank Draft: Login to your account and set it up accordingly for either a one time draft or a recurring draft.
Pay Online: Login to your account by visiting: https://www.yankeegas.com/security/login.aspx?ReturnUrl=%2fcustomer%2fpay%2fCreditCardPayment.aspx&ADGROUP=t749m%2b4vvp26eD7MOLDHMCL3L0ZbGRwFEtfJeKZKj8c%3d and follow the on screen instructions to process your payment. This service is provided through third party J.P. Morgan Chase, and is available for MasterCard users, at a charge of $2.50 per transaction up to $500, and an additional $2.50 for payments above $501, for every $500 thereafter.
Pay in person: Visit one of the Yankee Gas Bill Pay service centers near you.
Pay by mail: Send your payment to:
Yankee Gas
PO Box 150492
Hartford, CT 06115-0492
Questions About Your Billing Statement or Account?
Although Yankee Gas provides you with the ability to review your billing statement or account, you may still have questions about the charges, such as early termination fees, returned check fees or late payment fees. If you have questions, we recommend you visit the Yankee Gas FAQs for a complete list of monthly charges and fees. YOu can also contact customer service at 1-800-438-2278 for additional information concerning your Yankee Gas billing statement or account.
How The Penalty Fees Work
Yankee Gas charges several fees to customers on a one-time and a recurring basis. The fees assessed include returned check fees, late payment fees and early termination fees.
- Returned check – In the event your Yankee Gas bill payment is returned from your financial institution, the company charges you a $20 fee.
- Late payment – Payment received past the due date are charged a fee equal to 1% of the past due amount. The past due amount is subsequently added to your current balance.
- Early Termination – Since you have to enter into a contract with Yankee Gas, you are charged a $50 fee if you decide to break the contract.
I Can’t Make A Payment
Yankee Gas offers several options for customer that can’t pay your monthly bill. The available options are based upon the income levels of the household. The energy assistance programs include:
- Winter Protection Plan: During the months of November through May, qualified low-income customers will not have your Yankee Gas service terminated when enrolled in the Winter Protection Plan. To qualify for this service, contact customer service at 1-800-438-2278.
- Matching Payment Program: This service is available for low-income customers. You will call customer service at 1-800-438-2278 to qualify. Customers are given the opportunity to pay past due balances with the chance that the amount could potentially be forgiven.
- Community Action Agencies: Customers that do not qualify for Yankee Gas assistance programs have the ability to seek help from local Community Action Agencies. The complete list of agencies is available on the website.
- LIHEAP: Customers meeting the low-income guidelines established by the LIHEAP program may qualify for energy assistance. You can learn more about how to qualify for energy assistance with LIHEAP today.
Will They Work With Me To Pay My Bill?
Yankee Gas will work with you to pay your bill, through payment arrangements. Do you have any experience with this company and making payment arrangements? How was the company able to help you when you could not pay your full bill by the due date? Share your experiences below.
