What to Do When You Can’t Pay Your Wow! Bill
Wow! Is a communications company that offers Internet, cable TV and home phone service to Michigan, Illinois, Cleveland, Columbus and Evansville. The cable company is slightly less formal that other companies, but that could be the basis of the marketing scheme to leave customers saying WoW! The company clearly puts a lot of weight on bundles. There are more than 10 bundle options for customers and most are less expensive than cable company competitors.
How to Pay the Bill
With a smaller company come fewer payment options. Wow! offers just four payment options.
Pay online: Customers can register for online account access to make payments online. You can pay your Wow! bill online at https://login.wowway.com/login2.aspx?appID=150.
Pay by mail: The mailing address for bill payment is:
Wow!
PO Box 5715
Carol Stream, IL 60197-5505
Pay at a payment location: Payment locations are available in the five service areas. From the Payment Location page, simply choose your area from the drop down menu for a complete list of payment locations.
Pay by phone: Phone payments may be processed through customer service at 1-866-496-9669.
Questions About Your Billing Statement or Account?
If your bill shows fees you don’t understand, visit the FAQs page for Wow! Cable. the page lists the top 5 FAQs and sections for cable billing, pay per view and video on demand services. If you need additional questions answered, call customer service at 1-866-496-9669.
How the Penalty Fees Work
We are impressed with how easily information is located on the Wow! website. According to the terms and conditions customers will be assessed fees if they can’t make payment.
- Late payment fee: $5 per month there is a past due balance.
- Disconnect and reconnect fees: A separate service call fee may be assessed if Wow! has to send a service provider to your home. If service is disconnected for non-payment, the customer is responsible for paying all past due balances and fees before service will be restored. If the customer does not wish to restore service, they are still responsible for all bills and fees, plus they must return any Wow! equipment.
I Can’t Pay My Bill
WOW! is a customer service based company. If you are having trouble making your cable, Internet or phone payment contact customer service at 1-866-496-9669 to place your past due account on a payment plan. There are no payment plan details listed on the website, but customer service assured us payment plan options are available for customers.
Will They Work With Me to Pay My Bill?
We love the look and feel of the Wow! company, but we have no idea how the customer service team responds to late payments and past due account balances. Did the company call frequently? Were you able to work out a payment plan and keep service? Let us know how Wow! worked for you.
