What to Do When You Can’t Pay Your West Virginia American Water Bill
West Virginia American Water is a division of the American Water Company serving residents in West Virginia.
How to Pay the Bill
Pay online: You can pay your West Virginia American Water bill online at https://wss.amwater.com/selfservice-web/ss_login2.do;jsessionid=3F300D0E5D824825F54C512CD8F1E5D3. The self-service website for water customers is available through MyH20. In addition to making online payments, account access allows customers to view current and past water usage.
Pay by mail: Payments by personal check or money order should be sent to the address on the bill or the return envelope. The mailing address for West Virginia American Water is:
West Virginia American Water
PO Box 371880
Pittsburg, PA 15250-7880
Pay automatically: Automatic payments are deducted from a bank account on the due date each month. Customers will receive notification of the total amount due. If money is not available to cover the water bill in the account on file, a returned payment charge and late payment charge may be applied to the account.
Pay by phone: Visa and Mastercard payments are accepted at 1-866-271-5522. You should have your 10-digit water account number ready when making the call.
Pay at a payment location: Payment locations are available in the service area covered by West Virginia American Water. You can use the Payment Location Search to find the nearest payment location.
Questions About Your Billing Statement or Account?
Visit the West Virginia American Water FAQ page for information on late payment fees, returned payment fees and other account fees. For additional information, we suggest you call customer service at 1-866-271-5522.
How the Penalty Fees Work
West Virginia American Water charges late fees and other fees associated with delinquent accounts.
- Late payment fee: Customers will be charged a 1.25% late fee if payment is not made by the due date. Customers must contact customer service before the date listed on your bill to prevent this charge.
- Returned check fee: If a payment is returned, you will be assessed a return check fee. If the check was presented for payment required to stop disconnection, West Virginia American Water reserves the right to disconnect your water without notifying you of the disconnect.
- Deposit: New customers may be required to pay a deposit when service is started. If a customer does not make timely payments, the company will hold the deposit and credit the water account for interest earned.
I Can’t Make a Payment
West Virginia American Water clearly outlines procedures customers should follow if they can’t make a water bill payment. Customers should call 1-800-685-8660. The available resources for customers that can’t pay your West Virginia American Water bill include payment arrangements and the Dollar Energy Fund.
- Payment agreement: The company will work with you to establish a payment plan you can afford. There may be a down payment required when your balance is placed on a payment plan.
- Dollar Energy Fund
Will They Work With Me to Pay My Bill?
The short answer is yes. West Virginia American Water will work with you to make a payment, but customers must contact the company to discuss the situation.
