What to Do When You Can’t Pay Your West River Electric Bill
West River Electric Association provides electric company services to Shannon, Jackson, Haakon, Meade and Pennington Counties in South Dakota. South Dakota is a cold state and the company is ready and willing to work with customers facing huge electric bills. However, it is crucial that customers with West River Electric contact customer service as soon as they know they can’t make a payment by the due date. If the customer does not contact customer service, the company assumes the customer is not willing to pay and issues a disconnect notice.
How to Pay the Bill
West River Electric accepts credit card, cash and check payments. The company may accept money orders, but that payment method is not listed on the website.
Pay online: You can pay your West River Electric bill online at https://ebill.westriver.com/css/. Online payments are processed through the e-bill section of the website. Customers may have to agree to receive e-bills in place of paper bills to make payments online. Registration is required. When you sign up for online account access you will need your account number as printed on the front of your bill.
Pay by phone: Credit card payments are accepted by phone at 1-605-393-1500 and 1-605-279-2135. No service fee is listed for making credit card payments.
Pay at a drop box: Drop boxes are located in Rapid City and Wall for your convenience.
Rapid City
3250 E Hwy 44
or
Wall
Exit 109 at I-90
Pay automatically: West River Electric offers an autopay system for easy payment. Customers receive their bill each month. The payment is deducted from the payment method on file between 12 and 15 days after the billing date. You can use a credit card or checking account for payment.
Questions About Your Billing Statement or Account?
West River Electric helps customers understand deposits, rates and charges per kwH on the Frequently Asked Questions page. If your account or fee question is not answered, customer service may be able to help. Call 1-888-393-0275 for the Rapid City Branch Office and 1-888-279-2135 for the Wall Home Office.
How the Penalty Fees Work
Late payment fee: 1.5% of the past due balance
I Can’t Make a Payment
One of the payment options customers have with West River Electric is the budget billing program.
- Budget billing: Allows customers to even out electric bills throughout the year. During the winter months, payments will be lower than normal, but during off-peak months, the bill will be higher.
- Payment plans: The customer service department will work with customers to setup a payment plan they can afford. Financial problems happen to everyone and living in a cold climate makes winter electric bills unbearable. Contact customer service at 1-605-393-1500 for more information.
- LIHEAP Home Energy Assistance Program: This program helps customers pay heating and cooling costs. Applicants must meet income requirements before receiving funding.
Will They Work With Me to Pay My Bill?
West River Electric appears to be very supportive of its customers. Did the company work with you to resolve a past due balance and keep the lights on? Tell us how they worked for you.
