What to Do When You Can’t Pay Your Walton EMC Bill
Walton EMC is an electric company cooperative that serves customers in Monroe, Georgia. If you are having trouble paying your Walton EMC bill, it is best to contact customer service immediately to prevent late payment and penalty fees.
How to Pay the Bill
You can pay your Walton EMC bill in a variety of ways, including by phone, mail and online.
Pay online: The fastest way to pay your Walton EMC bill is via your online account at https://billing.waltonemc.com/bpp/login.aspx. Customers must register for online account access and may have to sign-up for e-bills to make a payment. Credit card and electronic checks are accepted online.
Pay by mail: Personal check and money order payments are accepted at:
Walton EMC
PO Box 1347
Monroe, GA 30655
Pay by phone: Customers can use the automated or customer service system to make phone payments. The automated system is available 24 hours a day. Customer service representatives are available during normal business hours to assist customers with phone payments. Call 1-770-267-2505 to make a payment.
Pay in person: In person payments are accepted at one of three locations.
Walton EMC Monroe
842 Highway 78 NW
Monroe, GA 30655
Or
Walton EMC Snellville
3645 Lenora Church Rd
Snellville, GA 30078
Or
Walton EMC Watkinsville
2061-D Hog Mountain Rd
Watkinsville, GA 30677
Pay by automatic draft: Customers can contact the customer service department to sign-up for automatic payments. Automatic payments are deducted from a bank account on the due date each month. The customer is sent a billing invoice with the total amount due for record purposes only.
Questions About Your Billing Statement or Account?
If your bill just doesn’t seem right, take a look at the Service Rules. All fees charged to customer accounts are listed in the document. Customer service is also available at 1-770-267-2505 for more information.
How the Penalty Fees Work
Late payment fee: 5% of the past due balance or $20
Service fee associated with non-payment: $30
Consecutive trip fees: $30 each trip
Reconnect service fee: $30
I Can’t Make a Payment
Walton EMC offers a payment plan for customers who need to break up a past due balance into smaller payments. This service does not stop current billing. Other payment assistance is available from:
Senior Citizen Low-Income Assistance: $4 monthly discount
United Way 211: Contact 1-800-924-5085
LIHEAP: The LIHEAP Home Energy Assistance Program is available to low-income Walton EMC customers. This program requires the customer submit an application.
Will They Work With Me to Pay My Bill?
It looks like Walton EMC has several programs in place to help customers keep the lights on, but there is no information on LIHEAP or other state and federal programs. Did Walton EMC work with you?
