What to Do When You Can’t Pay Your Wake Electric Bill
Wake Electric is an electric company cooperative serving Franklin, Durham, Granville, Nash, Vance, Johnston and Wake counties in North Carolina. The company runs as a non-profit organization. Online services include:
- Outage Map
- Online Account Maintenance
- Your Energy Advisor
How to Pay Your Bill
Online payment: You can pay your Wake Electric bill online by signing up for an online account. Registration is free and is available via https://ebill.wemc.com/css/.
Automatic monthly payment: Handi-Pay is a free service provided by Wake Electric. Customers choose their due date for automatic payment. To sign up for the Handi-Pay system, customers simply call customer service at 1-800-474-6300.
Pay by mail: Customers can mail payment by check with the proper portion of the bill to:
Wake Electric
PO Box 1229
Wake Forest, NC 27588
Pay by phone: Payments by phone are accepted by customer service during regular business hours. Offices are open on non-holidays from 7 a.m. to 6 p.m. Monday to Friday. Contact customer service to make payment at 1-800-474-6300.
Payment locations: There are four payment locations available in the Wake Electric area that accepts in-person payments.
- Oxford – 104 Granville Corners Shopping Center
- Wake Forest – 414 E Wait Ave
- Youngsville – 228 Park Ave
- Zebulon – 901 N Arendell Ave
Questions About Your Billing Statement or Account?
Monthly charges, electric rates and some service fees are listed in the Residential Rate Schedule for Wake Electric customers. The customer service department will answer specific questions about rates and fees at 1-800-474-6300.
How the Penalty Fees Work
Penalty fees are charged to customers who do not make payment by the due date listed on the electric bill. Additional fees are charged if service is disconnected.
- Late payment fee: 1.5% of the past due amount or $5, whichever is higher
- Returned check fee: $25 per instance
- Security deposit: The total of the two highest energy bills
- Field collection: $20 per instance
- Meter investigation: $200 per investigation
- Reconnect fee: $30 per instance
I Can’t Make a Payment
Wake Electric offers three choices for customers having trouble making monthly energy payments.
- Budget billing: If you have a $0 balance, you can sign up for balanced budget billing. Wake Electric will take the average of the previous 12 months and charge that amount for 11 months. The 12th month is used as the settle month. Any unpaid amounts will be due on the 12th month.
- Leveled billing: Leveled billing is a rolling billing system that figures a new average payment each month. The bill will not stay the same from one month to the next, but bill amounts are more predictable. The customer must have a $0 balance before signing up for this program. When you leave Wake Electric you will be responsible for all unpaid amounts.
- Payment arrangements: Wake Electric will set-up customers on a payment plan if their account is in good standing. The cooperative reserves the right to deny payment plan options if customers have a poor payment history.
- LIHEAP: Customers wanting to know how to qualify for energy assistance with LIHEAP should contact your local Department of Social Services. You will need to meet certain income guidelines in order to qualify for assistance.
Will They Work With Me to Pay My Bill?
Did Wake Electric help you with an overdue bill? We’d like to hear your personal stories about Wake Electric bill pay.
