What to Do When You Can’t Pay Your United Power Bill
United Power is an electric company cooperative. Cooperatives run as non-profit organizations and provide power to members of the cooperative. There is a membership fee associated with membership and customers may have to pay a security deposit before starting service with United Power. United Power covers many areas in Colorado including:
- Coal Creek
- Golden Gate Canyon
- Brighton
- Hudson
- Keenesburg
How to Pay Your Bill
Easy pay: Customers can sign up for the Easy Pay program if they wish to have their energy bills automatically pulled from their bank account or credit card each month. The service is free, but the payment is pulled on the due date so there is no room for floating a payment. Contact customer service at 1-303-637-1300 for an application or print off the application from your online account.
Pay by phone: Phone payments are accepted by United Power customer service at 1-303-637-1375. There is no service fee for paying by phone. Customers can pay with checking account, savings account or credit card.
Pay in-person: In-person payments are accepted at the three area offices.
- Brighton Headquarters Office – 500 Cooperative Way in Brighton, CO from 7:30 a.m. to 5:30 p.m.
- Fort Lupton Office – 323 Denver Ave in Fort Lupton, CO from 8 a.m. to 4:30 p.m.
- Coal Creek Canyon Office – 5 Gross Dam Rd in Golden, CO from 7:30 a.m. to 4 p.m.
Pay by mail: Payments can be made my personal check through the mail. Mail payments to:
United Power
PO Box 929
Brighton, CO 80601
Pay online: You can pay your United Power bill online via https://ebill.unitedpower.com/css/. You must register for an account before making payment.
Questions About Your Billing Statement or Account?
United Power offers a bill image that explains the franchise fee, facility charge and sales taxes. Customer service is available at 1-800-468-8809 for additional fee-related questions.
How the Penalty Fees Work
United Power charges a security deposit for new members. The security deposit may be waived if the new customer passes a mini-credit check. Even if the new customer does not have to pay a security deposit, the cooperative may assess a security deposit if payments are made late or service is disconnected due to non-payment. Other fees may include:
- Late payment fee
- Returned check fee
- Reconnection fee
I Can’t Make a Payment
United Power cooperative offers two payment options for customers having trouble making monthly energy payments. These services are in addition to the state LIHEAP program.
LIHEAP home energy assistance program: Customers that meet income guidelines will receive assistance to help pay your United Power bill. You can receive additional information from your local National Energy Assistance Referral Project (NEAR) by calling 1-866-674-6327.
Payment arrangements: United Power encourages cooperative members to call customer service at 1-303-637-1300 if they are unable to make this month’s payment. Payment arrangements are available and customer service has the option to change the due date if payment can be made within a few days of the due date.
Budget billing: Customers who want to plan out energy bills without worrying about spikes during peak seasons can sign up for the budget billing plan from United Power. The budget plan amount is taken from previously billed amounts so the customer must be a member of the cooperative for at least 6 months before signing up for budget billing.
High bill concern: If you are concerned about your bill being too high this month, United Power suggests the following considerations:
- Longer than average billing period
- Peak seasons require more energy to heat and cool
- Appliances may not be energy efficient
- Meter may be malfunctioning
Will They Work With Me to Pay My Bill?
United Power appears to have several options in place for customers who cannot make payments on-time. Did the cooperative work with you to settle an overdue bill?
