What to Do When You Can’t Pay Your TX Gas Bill
TX Gas is a natural gas company serving nearly 100 communities in Texas. More than 600,000 customers rely on TX Gas to heat homes, cook meals and heat water. Customers serviced by TX Gas include residents of El Paso, Austin and Galveston.
How to Pay the Bill
Despite the size of TX Gas and the number of customers served, the payment options are limited. Customers can choose from one of four payment methods.
Pay online: You can pay your TX Gas bill online at http://www.texasgasservice.com/en/MyAccount/PaymentOptions/OnlinePayment.aspx. Registration is required. Online payments are processed by a third-party payment company so you will pay a $1.50 fee per transaction.
Pay automatically: The automatic payment system from TX Gas is identical to other utility companies. The customer enrolls in autopay and the total bill amount is deducted from the chosen payment account each month. Customers will receive a bill, but they don’t have to worry about sending payment as long as the account on file has funds to cover charges.
Pay at a payment location: If you wish to make payment in person at a payment location, you’ll need to do a quick search to find the nearest location. Payment centers are located in most cities serviced by TX Gas.
Pay by phone: Phone payments are processed through an automated voice system. You can use your checking account or credit card to make a payment by phone. Simply call 1-800-700-2443 with your account number in hand to pay your bill.
Questions About Your Billing Statement or Account?
TX Gas does not publish information on fees, but there is a FAQs section on the main website. Customers can find information on assistance agencies, payment locations and special services. Customer service at 1-800-700-2443 can answer bill-specific questions.
How the Penalty Fees Work
We could find no reference to late payment fees, returned payment fees or disconnection fees. We are sure TX Gas charges one or more of these fees, but the amounts are only available to customers with TX Gas.
I Can’t Make a Payment
TX Gas is clear about what customers need to do when they can’t afford their gas bill. According to customer service documents, customers need to call 1-800-700-2443 so customer service can review the account and establish a repayment plan the customer can afford. In addition, TX Gas will offer contact information for local agencies that may help you during times of financial trouble.
- Responsible party plan: You can designate a responsible party to be notified when your account is past due. The party is no required to make payment, but they have the option of making payment to prevent your account from being disconnected.
Will They Work With Me to Pay My Bill?
TX Gas offer lots of information for customers having trouble paying gas bills. If this company worked with you on a payment plan you could afford and stopped your disconnection order, let us know. We love to give credit where credit is due.
