What to Do When You Can’t Pay Your Town of Holly Springs Bill
The Town of Holly Springs in NC offers water and sewer bill service bill pay online. Customers can access payment options from the Town of Holly Springs website. New residents should download the utility application from the town website and fax the completed application to 1-919-557-7407. You can also send the completed application to:
Town of Holly Springs
Finance Department
PO Box 8
Holly Springs, NC 27540
How to Pay the Bill
Pay online: You can pay your Town of Holly Springs bill online at https://esuite.hollyspringsnc.us/eSuite.Utilities/.
Pay automatically: Fill out the automatic debit form and fax the form to the Finance Department at 1-919-557-7407. Your monthly payments will be automatically deducted from your personal or business bank account.
Pay by credit card: Call 1-919-557-2923 to make a credit card payment by phone. Payment methods accepted include Visa, Mastercard and Discover.
Pay at drop box: Visit 128 S Main St to make payment at the drop box. The drop box is located in the parking lot of town hall.
Pay by mail: You can send personal check and money order payments to:
Town of Holly Springs
PO Box 8
Holly Springs, NC 27540
Questions About Your Billing Statement or Account?
Customer service is available to answer many of the questions about fees associated with the Town of Holly Springs. The customer service number is 1-919-557-7407. Answers to some customer questions are posted on the Water and Sewer FAQs page.
How the Penalty Fees Work
The Town of Holly Springs charges late payment and disconnect fees if customers can’t pay bills on-time. In addition to these fees, the finance department charges deposits for service.
- Residence (Own): $45 plus $5 non-refundable
- Residence (Rental): $80 plus $5 non-refundable
- Commercial: $70 plus $5 non-refundable
- Late payment fee: $25 per late payment
I Can’t Make a Payment
The customer service department for the Town of Holly Springs suggests contacting the customer service department if you can’t pay your Town of Holly Springs payment. The number for customer service is 1-919-557-7407. Past due accounts are in danger of disconnection, but customer service will work with customers to resolve overdue bills before service is disconnected.
Late payment fee waiver: As long as you’ve made no late payments within the last 12 months, you can request a late fee waiver. Simply fill out the form located on the Town of Holly Springs website and send to the town hall finance department.
Will They Work With Me to Pay My Bill?
From information provided to us by the Town of Holly Springs, the customer service department is ready and willing to help customers facing temporary financial problems. But, despite this reassurance, the only people who know the truth are you…the consumers. Let us know how the company really works with customers with overdue bills.
