What to Do When You Can’t Pay Your York Water Company Bill
The York Water Company supplies potable drinking water to residents in York, Pennsylvania. The official website is relatively small, compared to larger water and utility companies, but online bill pay is still available. Customers are encouraged to contact the York Water Company immediately if they think they will be unable to pay their bill on time.
How to Pay the Bill
If you wish to make a payment online, you’ll need to register for online account access. There is no fee for registering for an account.
Pay one-time: You can pay your York Water Company bill online at https://ipn.paymentus.com/epd/stde/yrkw. The service is provided by Paymentus and thus there is a service fee associated with payment. If you pay with a credit card you’ll be charged a $1.25 fee for every $100 payment. For instance, if your bill is $250, you’ll be required to pay (3) service fees totaling $3.75.
Pay online: You can also register for online account access to process your bill payment. Credit card payments are not accepted through the Customer Dashboard for the York Water Company.
Pay by phone: Call 1-866-665-9578 to pay by phone. There is no mention of a service fee associated with phone payments but this number is for IVR and not The York Water Company.
Pay directly: Direct debits are available if you give The York Water Company permission to debit your checking or savings account each month. You’ll need to fill out the direct debit or TAP form.
Pay by mail: The mailing address for The York Water Company can be used to send personal check or money order payments.
The York Water Company
Box 15089
York, PA 17405-7089
Questions About Your Billing Statement or Account?
If you have questions about fees listed on your York Water bill, you should contact the customer service department at 1-800-750-5561. The rates and fees are listed under the PUC Approved Tariff link near the bottom of the front page, but there is no direct link to the fee page.
How the Penalty Fees Work
The York Water Company charges penalty fees to customers in direct violation of the terms and conditions of service.
- Late payment fee: 1.5% of the total amount due.
- Restoration fee: $15 or the actual amount of the service call, whichever is greater.
- Returned payment fee: $10 per returned payment.
I Can’t Make a Payment
The customer service department is ready to work with you on a payment arrangement or other means of resolving your past due account, but you must contact them at 1-800-750-5561 to talk with a customer service representative before your payment is past due. Some companies require an account be paid out of past due status before placing a remaining balance on a payment plan.
Will They Work With Me to Pay My Bill?
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