What to Do When You Can’t Pay Your Suffolk County Water Bill
The Suffolk County Water Department supplies healthy, clean drinking water to customers living in Suffolk County, New York. The official website for the water company offers customers in depth information on water conservation, in addition to payment options and customer service details.
How to Pay the Bill
If you need to make a payment today, contact the customer service department at 1-631-698-9500. Payments are accepted at the customer care center for immediate credit.
Pay online (one-time payment): You can use the SpeedPay service to make your payment online by credit card or electronic check. There is a service fee of $2.95 for each SpeedPay payment.
Pay by phone: Customers can call 1-800-732-3426 to pay by phone. This service is also provided by SpeedPay so the $2.95 service fee applies.
Pay in person: In person payments are accepted at several locations, including the Customer Service Center.
SCWA Customer Care Center
2045 Route 112, Ste 5
Coram, NY 11727
Pay online (registration required): You can register for online account access at https://www.scwa.com/customers/login/. Here you can pay your Suffolk County Water bill online.
Pay by mail: Use the billing envelope to mail your personal check or money order payment. The alternative payment address for Suffolk County Water is:
SCWA
PO Box 9224
Uniondale, NY 11555-9224
Questions About Your Billing Statement or Account?
You may have questions about the fees and charges listed on your Suffolk County Water bill. Take a look at the Schedule of Fees. Click on the Miscellaneous Fees link to view penalty fees. Customer service is also available to answer questions about your bill at 1-631-695-9500.
How the Penalty Fees Work
Customers should always call before payment is due to find out about available payment options. If you don’t call, the following penalty fees may apply to your account, increasing the total amount due.
- Collection charge: $10 per attempt to collect.
- Restoration charges: $60 during normal business hours; $200 after hours.
- Returned check fee: $15 per returned check (may also apply to returned bank payments).
- Service initiation: $30 (applies for new service and moved service).
I Can’t Make a Payment
If you can’t pay your water bill, you need to speak with a representative from Suffolk County Water. The representative will go over payment plans and local organizations that may be available to help make your bill payment. The billing department phone number is 1-631-698-9500. Just remember, if you don’t call you could face penalty fees, but if you do call you could find the resource you are looking for to help you resolve your overdue balance.
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