What To Do When You Can’t Pay Your Suddenlink Bill
Suddenlink is a cable company serving several states in the country including: Arkansas, California, Idaho, Kentucky, Louisiana, Maryland, Montana, Mississippi, Nevada, North Carolina, New Mexico, Ohio, Oklahoma, Texas, Virginia, West Virginia, and Washington. They offer cable TV, digital phone services, and high speed Internet. You can create a bundle of services, but they have special introductory pricing that expires after a predetermined amount of time.
How To Pay The Bill
Suddenlink provides four ways to pay your bill. Customers can pay via phone, online, via the mail, and in person at a payment center. Customers have the option to pay once, or to set up recurring payments. Customers can also choose from traditional paper billing or electronic billing through email.
Make your payment by phone: Call customer service at: 1-888-822-5151. If you use the automated system, you can make your payment any time day or night, for free. If you process your payment with a customer service agent, you must pay during business hours, and you will be charged a “nominal” fee for assistance. This fee amount is not disclosed.
Make your Suddenlink payment online: To pay your bill online, visit: https://secure.suddenlink.com/login/?bounceto=http://www.suddenlink.com/?modal=bill and login to your account. If you do not have an account, you will need to register for one before you can make your payment online.
To make your payment via the mail: send payment to:
Suddenlink
P.O. Box 660365
Dallas, TX 75266-0365
To pay your bill in person: visit one of the local stores.
Questions About Your Billing Statement or Account?
The Frequently Asked Billing Questions page on the Suddenlink website offers some information on franchise fees and payment assistance. If your questions are not covered in the FAQs section, contact customer support at 1-888-822-5151.
Questions About Your Statement or Account?
If your statement contains a fee to your account that you do not understand, you may want to visit their Billing Statement FAQs. These pages explain items such as the broadcast surcharge fee, payment assistance fee, and franchise fee. Their residential customer service phone number is 877-794-2724.
How The Penalty Fees Work
There will an undisclosed late fee applied to payments made after the due date listed on the bill. There will be a fee for returned payments, in addition to what your bank charges you. There will be fees for any unreturned equipment.
I Can’t Make A Payment
If you cannot make your payment, it is best to talk to customer service to see if they can do anything to help you. They do not seem to have any programs to assist people who are having trouble making their payments on time. If you are late, you will receive a delinquency notice, with a final due date. If you do not pay by this time, your services may be shut off, and you may be required to return the equipment.
Will They Work With Me To Pay My Bill?
Suddenlink may work with you, but they do not have any programs in place to help people who are behind. If you are a current or past customer of this company, please share your experience below to help our readers.
