What to Do When You Can’t Pay Your South Jersey Gas Bill?
Are you faced with a South Jersey Gas bill you can’t pay? South Jersey Gas is a gas company serving the residents of southern New Jersey. The company offers a multitude of payment options and payment assistance programs for customers.
How to Pay the Bill
When paying a past due bill, the best option is payment through the customer service department. Customer service can then note your account that payment has been received.
Pay online with FastBill: FastBill is an eBill option with online account access. You can register to pay your South Jersey Gas bill online at https://www.start-paperless.com/signup/sjg/enroll.html with FastBill.
Pay with FastCall: FastCall gives you account information and payment options by phone. The service is automated. Customers can call 1-888-766-9900 for more information.
Pay with SpeedPay: SpeedPay is a third-party payment processor offering convenient payment options for South Jersey Gas customers. The service is provided by Western Union. You need your account number to make a payment at SpeedPay. There is a service charge associated with payment.
Pay at a Payment Center: Payment Centers are available throughout southern New Jersey. Customers can sort through the long list of payment center options online.
Questions About Your Billing Statement or Account?
When you receive your South Jersey Gas billing statement, you may find fees such as connection fees, collections charges and returned check fees that you do not fully understand. We recommend visiting the South Jersey Gas FAQs. In the event the FAQs do not answer your questions, you should contact customer service at 1-866-766-9900 for additional information.
How Penalty Fees Work
Penalty fees are assessed when customers do not make payments to South Jersey Gas on-time. Some of these fees may be averted if the customer contacts the customer service department to arrange a payment plan.
- Turn on charge: Customers will be charged a turn on fee of $20 to restore service.
- Returned bank charge: $18 per instance.
- Field collection fee: $12 per visit to collect payment.
I Can’t Make a Payment
Customers having difficulty making a payment on-time should call customer service for immediate help. Late fees and disconnect notices can be avoided with a payment plan or extended due date.
- Budget plan: The budget plan through South Jersey Gas allows customers to set up a regular billing option to take away the spikes associated with winter and summer energy bills. Customers can enroll in the program online.
- Payment plan: Customers must contact customer service to place a past due balance on a payment plan. Customer service can be reached at 1-888-766-9900.
Other programs available to South Jersey Gas customers include:
- Universal Service Fund
- Home Energy Assistance Program
- Lifeline
- NJ Shares
- NJ Comfort Partners
- Temporary Relief for Utility Expenses (TRUE)
Homes that use gas as a means of heating the home in winter or cooling the home in summer may be eligible for the LIHEAP home energy assistance program. Applicants are required to meet federal income guidelines before receiving energy support.
Will They Work With Me to Pay My Bill?
According to South Jersey Gas customer service, the company will work with customers who cannot make a payment. They suggest placing your account on the Equal Payment Plan or Budget billing to ensure you have the tools you need to budget your utility expenses. If you still cannot make payment on-time, contact customer service for a payment arrangement.
