What to Do When You Can’t Pay Your San Jose Water Company Bill
San Jose Water Company is a water company and wastewater provider for more than 1 million customers in the San Jose Valley. The company is one of the largest in the area, if not the entire United States. San Jose Water Company has a strong focus on the community and the customers the company serves. The main focus of San Jose Water Company includes:
- Providing low cost water
- Benefit the community
- Be a profitable company
- Provide excellent customer service
How to Pay the Bill
San Jose Water Company provides several easy and convenient ways for customers to pay your monthly bill. The available options do not charge convenience fees and include:
Pay online: Customers can pay your San Jose Water Company bill online by visiting https://secure3.i-doxs.net/sjwater/. You have the ability to make an online bill payment with your credit card or debit card.
Pay by phone: You can call customer service at 408-279-7900 to pay your San Jose Water Company bill by phone. You can use your credit card, debit card or electronic check.
Pay in person: Customers wishing to drop off your San Jose Water Company bill payment should visit:
San Jose Water Company
110 W. Taylor St.
San Jose, CA 95110
Or
UPS Store
2530 Berryessa Rd.
San Jose, CA 95132
Pay by mail: You can send your San Jose Water Company bill payment by mail to:
San Jose Water Company
P.O. Box 229
San Jose, CA 95103-0229
Questions About Your Billing Statement or Account?
Have you noticed a recent fluctuation in service charges or fees that were not discussed with you when you initiated service with the San Jose Water Company? If you need your billing statement or account information explained, we suggest you visit the San Jose Water Company Customer Care page. You can also call customer service at 408-279-7900 and have a representative explain the charges and fees.
How the Penalty Fees Work
You may notice service charges and fees on your San Jose Water Company billing statement or account. As assume that the San Jose Water Company charges for returned checks and late payments, although the information was not disclosed. The fees include:
- Service charges – San Jose Water Company charges a monthly service charge of $15.07
- Security deposit – This amount varies, depending on the customer.
I Can’t Make a Payment
- Water rate assistance – This service provides a monthly discount of 15% off of your bill. In order to qualify for this discount, you must meet certain income guidelines. Contact customer service at 408-279-7900 to apply for this service.
- Community Organizations – San Jose Water Company provides a list of Community Action Agencies that assist customers that can’t pay your bill. The complete list is available on the website.
Will They Work With Me to Pay My Bill?
We have noticed online forums praising the San Jose Water Company. How was your experience dealing with the company when you can’t pay your bill? Did the company help or were you left without service? We want to hear from customers just like you. Share your experiences below.
