What to Do When You Can’t Pay Your San Antonio Bill
San Antonio Water is a water company providing service to residents in San Antonio, Texas. The official website offers:
- Online account access
- Billing and payment options
- Help for low-income residents having trouble making water bill payment
How to Pay the Bill
Pay online: You can pay your San Antonio Water bill online by visiting https://secure.saws.org/login.saws. There are one-time payment options for customers paying by bank account, Visa or Mastercard. Recurring payments are also available from your account page.
Automatic payments: Customers who want to set payments and forget them can sign up for automatic payments. Payments are debited from the account on file each month on the due date. The service is free.
Pay in-person customer service center: Making payments in-person is simple with three convenient payment locations at:
- SAWS Main Office – 2800 US Hwy 281 North in San Antonio
- Lone Oak Service Center – 915 South WW White Road in San Antonio
- Westside Service Center – 803 Castroville Road Ste 406 in San Antonio
Pay in-person third party processing: Customers can make in-person payments at more than 100 authorized payment processors in the San Antonio area.
Pay by phone: Phone payments are processed directly by San Antonio customer service. Customers must call 1-210-704-7297. The service is available 24 hours a day. Payments are accepted via bank account and credit/debit card with Visa or Mastercard logos.
Pay by mail: Payments by mail are accepted as personal checks or money orders. Cash payments are not guaranteed by San Antonio Water. Mail payments to:
San Antonio Water System
PO Box 2990
San Antonio, TX 78299-2990
Questions About Your Billing Statement or Account?
Customers with questions about late payment fees, service charges, local or state taxes should look through the FAQs page. If your question is not answered in the FAQs, contact customer service at 1-210-704-7297.
How the Penalty Fees Work
San Antonio Water does charge penalty fees for late payments and disconnected service.
- Late payment fee: 5% of the unpaid late balance. This fee is recurring and will be charged to the account each month based on any rolling unpaid balance.
- Security deposit: San Antonio Water charges deposits for new customer accounts, in some cases. If a customer is disconnected for non-payment or makes recurring late payments, the company may charge a deposit.
- Disconnect/Reconnect: Fees will be assessed for services in conjunction with disconnections and reconnections.
I Can’t Make a Payment
San Antonio Water customer service confirmed a payment plan for customers who could not make payment on-time. The details of the payment plan are determined by account activity, total amount due and past history of the account. Other means of financial assistance include:
- Affordability Discount: Customers falling into the low-income category may be eligible for an affordability discount. Customers must call 1-210-207-7830 for eligibility requirements and application.
- Project Aqua: Helps customers who are elderly, disabled or with children make past due bill payment for services rendered by San Antonio Water.
- Plumbers to People: Service for plumbing repairs at no cost to low-income customers.
Will They Work With Me to Pay My Bill?
We’d love to hear how San Antonio Water worked with you to resolve a past due water bill.
