What to Do When You Can’t Pay Your Rappahannock Electric Bill
Rappahannock Electric is a cooperative that began in 1980 when Northern Piedmont Electric Cooperative and Virginia Electric Cooperative consolidated. The electric company currently services more than 155,000 customers in 22 counties in the state of Virginia. Rappahannock Electric not only provides affordable electricity to residents, the company also provides electric service to commercial and industrial businesses.
How to Pay the Bill
Customers wanting options to pay your Rappahannock Electric bill can do so online, by mail, in-person, through automatic deduction, through Western Union and by phone.
Pay online: Customers can pay your Rappahannock Electric bill online by visiting https://secure3.i-doxs.net/rappelec/. Utilizing the online payment method is free.
Automatic deduction: Customers can pay your Rappahannock Electric bill by having the funds automatically deducted from your checking or savings account. Rappahannock Electric does not charge for this service.
Pay by phone: Customers can pay your Rappahannock Electric bill by phone when you contact customer service at 1-800-552-3904. You will incur a convenience fee of $4.95 for each transaction.
Pay by mail: Customers can pay your Rappahannock Electric bill by mailing payments to:
Rappahannock Electric Cooperative
P.O. Box 34849
Alexandria, VA 22334-0849
Pay in person: Customers can pay your Rappahannock Electric bill in person by visiting:
General Office
247 Industrial Court
Fredericksburg, VA 22408-7388
Or
Blue Ridge District
137 Kelley Court
Front Royal, VA 22630
Or
Bowling Green District
14380 Fredericksburg Turnpike
Bowling Green, VA 22427
Or
Culpeper District
13252 Cedar Run Church Rd.
Culpeper, VA 22701
Western Union: Customers can pay your Rappahannock Electric bill by using Western Union. You will incur a $1.50 convenience fee when making a payment through Western Union.
Questions About Your Billing Statement or Account?
Have you noticed service charges or fees added to your monthly Rappahannock Electric billing statement or account that you do not fully understand? If this is the case, we recommend you review the complete list of charges and fees on the Rappahannock Electric Rates and Tariffs page. You can also find out additional information by calling customer service at 1-800-552-3904.
How the Penalty Fees Work
Rappahannock Electric charges several fees to customers on a monthly or a one-time basis. The fees include:
- Administrative fee – $15
- Reconnection – $78
- Reconnection (after hours) – $181
- Collection – $33
- Returned check – $20
- Meter testing – $123
- Late payment – 1.5% of the past due amount
I Can’t Make a Payment
When you can’t pay your Rappahannock Electric bill, the company provides options so your service is not terminated for non-payment. The available programs include:
- Caring Card – This service is a third-party notification system designed to inform a responsible party of a pending termination notice.
- LIHEAP home energy assistance program– This program is a federally-funded program designed to assist customers pay your heating or cooling costs.
- LifeLine – Customers that depend on electricity in order to power medical equipment will not have your power disconnected.
Will They Work With Me to Pay My Bill?
What was your experience dealing with Rappahannock Electric? Did the company help you pay your bill? We want to hear from customers just like you, leave us a comment below.
