What to Do When You Can’t Pay Your Public Service of New Hampshire Bill
Public Service of New Hampshire is an electric company located in Manchester, New Hampshire. New Hampshire experiences all four seasons, including a long, cold winter with frequent snow. If your electric bill is higher than you can afford, contact the customer service department for payment assistance. You are not the only customer having trouble paying your Public Service of New Hampshire bill.
How to Pay the Bill
Customers can take advantages of several payment options for ultimate convenience.
Pay online: You can pay your Public Service of New Hampshire bill online at https://www.psnh.com/security/login.aspx?ReturnUrl=%2fcustomer%2fpay%2fOneTimeDirectDebit.aspx&ADGROUP=t749m%2b4vvp26eD7MOLDHMCL3L0ZbGRwFEtfJeKZKj8c%3d.
Pay with direct debit (one-time payment): Public Service of New Hampshire offers a one-time direct debit service. This service allows the customer to schedule a direct debit up to 30 days before the due date. It takes approximately two business days for the payment to post to your account.
Pay with direct debit (recurring): If you wish for your utility payments to be deducted from your bank account each month, you can sign up for a recurring direct debit program. You must login to your online account to register for recurring direct debit billing.
Pay with a credit card: Credit cards are processed by JP Morgan Pay Connexions. Credit card payments are processed through your online account, so you’ll need to register for account access before making a credit card payment. There is a service fee of $2.50 per $500 payment applied to your account.
Pay by mail: Payments by personal check or money order should be addressed to:
PSNH
PO Box 638
Manchester, NH 03105-0638
Pay by phone: Phone payments are accepted without service fee at 1-888-729-7764. There is no mention of the payment methods accepted by phone.
Pay at a service location: Convenient service locations are available throughout the state. There is no service fee charged for in-person payments.
Questions About Your Billing Statement or Account?
You may be charged service fees if your payment is not made by the due date on the bill. If you have questions about these fees, see the Summary of Rates page on the PSNH website. Customer service may also have the answers you are looking for. Contact the customer service department at 1-800-662-7764. Customer service is available 24 hours a day.
How the Penalty Fees Work
Late payment charge: You can expect to be charged a 1.5% late payment fee if your payment is received after the due date. If payment is sent by mail and is received by the company after the due date, they reserve the right to add this fee to your account.
- Field collection charge: Customers will be billed $18 if an agent must collect payment at the service address.
I Can’t Make a Payment
Contact the customer service department for information on payment assistance programs, including payment plans, at 1-800-662-7764. Programs available from PSNH include:
- Neighbor Helping Neighbor: Fund established for customers having trouble meeting utility bill payments, but don’t qualify for other programs.
- EAP: Income-based program that deducts a minimum of 5% from your PSNH bill.
Will They Work With Me to Pay My Bill?
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