What to Do When You Can’t Pay Your Public Service Company of New Mexico Bill
Public Service Company of New Mexico provides electric service to nearly 500,000 customers in New Mexico. The company is based in Albuquerque. The electric company once provided both electric and gas service, but sold the gas portion of the business in 2009. Today, Public Service Company of New Mexico focuses solely on provided traditional and wind power energy to customers.
How to Pay the Bill
There are multiple payment options for making your Public Service Company of New Mexico bill payment, but not all are appropriate for payments close to the due date. It is best to contact the customer service department at 1-888-342-5766 to talk with a representative about the fastest way to make a payment.
Pay online: You can pay your Public Service Company of New Mexico bill online at https://www.mypnm.com/GlobalPin/servlets/Redirection. You can use a checking account or savings account to make your payment free. You need to register as a new user to use this free bill payment option.
Pay online with BillMatrix: BillMatrix accepts credit card and debit card payments. There is a fee of $2.95 per payment.
Pay by phone: BillMatrix also accepts phone payments at 1-888-342-5766. This number is for Public Service Company of New Mexico, but the payment is processed by BillMatrix and you will pay a $2.95 fee.
Pay automatically: If you sign up for the automatic debit program your bill will be automatically paid each month from the payment method included during registration.
Pay at Western Union or Wells Fargo: Customers can choose to drop payment off at any local Western Union or branch of the Wells Fargo bank. There may be a fee associated with these payments.
Questions About Your Billing Statement or Account?
Some of the fees assessed to customer accounts are found on the Special Fees page. If you have additional questions about your account or your bill, contact the customer service department at 1-888-342-5766.
How the Penalty Fees Work
Penalty fees are charged when a customer is past due or if they break the terms and conditions of service.
- Collection fee: Customers are charged $9 to cover incidental charges often associated with collecting payments.
- Returned payment charge: $15 per returned payment; in addition to bank or credit card charges.
- Late payment charge: 0.667% of the past due balance.
I Can’t Make a Payment
If you’re falling behind on your payments, contact customer service at 1-888-342-5766. Customers can also take advantages of the:
- New Mexico LIHEAP
- Good Neighbor Fund
Will They Work With Me to Pay My Bill?
Did this company work with you to pay off your past due balance? Let us know your story.
