What to Do When You Can’t Pay Your Portland Water District Bill
The Portland Water District provides clean, safe drinking water to customers in Portland, Maine. Only 11 communities are serviced by the Portland Water District water company, but those communities are home to nearly 200,000 people. Portland Water District promises to provide:
- Reliable Service
- Reasonable Rates
- Continuous Improvement
How to Pay the Bill
Though Portland Water District is a small company, there are three convenient payment options for customers.
Pay online: You can pay your Portland Water District bill online after registering for online account access at https://app.myonlinebill.com/mob/login.do?clientId=MTA4NzM=. Customers can also view past bills and make account changes online.
Pay by mail: Personal checks and money order are accepted at:
Portland Water District
PO Box 6800
Lewiston, ME 04243-6800
Pay in person: There is only one location currently accepted Portland Water District payments. Please drop payments at:
Portland Water District
225 Douglass St.
Lewiston, ME 04243
Questions About Your Billing Statement or Account?
Have you noticed fees, such as collections charges, restoration fees, late payment charges or returned check fees that did not make sense when you received your Portland Water District billing statement or account information? If this is the case, we recommend you visit the Porland Water District Customer Righhts and Responsibilities page. You can also contact customer service at 1-207-761-8310 for additional information.
How the Penalty Fees Work
Penalty fees are assessed when Portland Water District must go over and above normal customer service to collect past due bills.
- Collection charge: $20.50 for each visit or posting of disconnect notice. This fee is charged even if the customer pays the total amount due to the customer service representative at the time of visit.
- Restoration: If service is restored after being disconnected for non-payment, customers are charged $42 during normal business hours. After hours, weekends and holidays are charged at a rate of $37.25 per hour with a $96.50 minimum.
- Late payment charge: The maximum percentage allowed by law is added to the customer’s bill when payments are not made on-time.
- Returned check fee: Between $5 and $15 depending on the total charged to the Portland Water District. If the customer is charged more than $5, Portland Water District will send details about the charge to the customer.
I Can’t Make a Payment
Portland Water District offers payment arrangements for customers having trouble paying a water bill on-time. Customers must contact customer service at 1-207-761-8310 to place a past due balance on a payment plan.
Payment arrangements: Customers can break a past due bill into smaller payments, making it easier to resolve the bill. Customers are responsible for current charges in addition to the payment arrangement. Your online customer account offers access to payment arrangement details.
Will They Work With Me to Pay My Bill?
Portland Water District seems like a small town, reliable provider. We would love to know how this company worked for you to pay a past due bill without a ton of stress.
