What to Do When You Can’t Pay Your PGW Bill
PGW or Philadelphia Gas Works is a gas company serving the Philadelphia, Pennsylvania area. The company has been operating for more than 175 years and offers information on various programs online, including:
- Assistance Programs
- Budget Plans
- Landlord Cooperation Program
- Understanding Your Gas Bill
How to Pay the Bill
Pay online: You can pay your PGW bill online at https://www.pgworks.com/index.aspx?nid=240. You must sign up for an online account to make payment online.
Auto pay: Customers must sign up for an online account through PGW to register for automatic payments. Payments will be deducted from your bank account each month on the due date. The program is free, but there could be a lag between setup and first automatic payment, so it is important to pay all bills until the bill amount is deducted.
Pay by mail: PGW accepts bill payments at the Newark, NJ office. Payments should be sent to:
Philadelphia Gas Works
PO Box 11700
Newark, NJ 07101-4700
Pay by phone: Only credit card and debit card payments can be processed by phone. Customers can call 1-215-235-1000 to make a payment. There is a service fee of $2.95 per transaction. This fee is not charged by PGW.
Customer service centers: Customers can pay PGW bills in person at one of six customer service centers.
- Center City – 1137 Chestnut St
Mon, Tues, Thurs, Fri from 9 a.m. to 5 p.m. and Sat from 9 a.m. to 1 p.m.
- Frankford – 4410 Frankford Ave
Tues, Thurs, Fri from 9 a.m. to 5 p.m.
- Germantown – 212 W Chelten Ave
Tues, Wed, Fri from 9 a.m. to 5 p.m.
- North Philadelphia – 1337 W Erie Ave
Mon, Wed, Thurs from 9 a.m. to 5 p.m.
- South Philadelphia – 1601 S Broad St
Mon, Wed, Thurs from 9 a.m. to 5 p.m.
- West Philadelphia – 5230 Chestnut St
Mon, Tues, Wed, Fri from 9 a.m. to 5 p.m.
Alternative payment centers: Alternative payment centers accepting PGW payments include:
- MoneyGram
- IPP of America
- Americash
- CheckFree
Questions About Your Billing Statement or Account?
The PGW customer Service FAQs page offers insight into billing practices, installment billing and new gas service. The call center phone number for other questions is 1-215-235-1000.
How the Penalty Fees Work
PGW charges late payment penalty fees and returned check fees, but the specific amounts for these fees are not revealed via the customer service website online. We did find reference to security deposits for late paying customers.
- Late payment security deposits: Customers sending late payments three times in a 12-month period will be required to pay a Late Payer Deposit. The deposit also applies if a customer sends two late payments back to back. The Late Payer Deposit will be held until the customer pays on-time for 12 months or 2 years have lapsed.
I Can’t Make a Payment
- LIHEAP: LIHEAP home energy assistance program is available through the federal government. This program is only available to customers that meet certain financial requirements.
- Crisis Grant: Federal grant program designed to provide payment for heating bills when service is going to be discontinued for non-payment.
- UESF: Grant program for low-income citizens. The total amount of the grant depends on bill total and income guidelines and may not exceed $1,500.
- CRP: Customer Responsibility Program through PGW helps customers afford and control energy bills. For more information, customers can call customer service at 1-215-235-1000.
- Payment arrangements: Customers having difficulty paying their total bill balance should call 1-215-235-1000 before service is disconnected. PGW offers a payment plan to help customers resolve past due bills, according to customer service.
Will They Work With Me to Pay My Bill?
If you have experience with PGW and a past due bill, please let us know what services the company provided to your household.
