What to Do When You Can’t Pay Your Pepco Bill
Pepco is an electric company serving Washington DC, Montgomery County and Prince George’s County in Maryland. There are more than 750,000 customers currently receive electric from Pepco. The electric company provides billing information, online account maintenance and customer service on the official website.
How to Pay the Bill
Pay by phone: Checking and savings account payments are accepted through Pepco customer service at 1-202-833-7500. Credit and debit card payments can be made through Bill Matrix at 1-800-960-1242. There is a service charge for Bill Matrix.
Pay by mail: Payments made my mail take longer to process, but customers wishing to use this service can send payments to:
Pepco
PO Box 13608
Philadelphia, PA 19101-3608
Pay online: If you want to pay your Pepco bill online visit http://www.pepco.com/home/billing/pay/. Before making payment, you must sign up for an online account.
Pay in person: In-person payments can be made at ACE, Global Express and Western Union. Pepco customer service centers are located at:
- 701 9th St NW in Washington DC
- 2300 Martin Luther King Jr Ave SE in Washington DC
- 8300 Old Marlboro Pike in Forestville, MD
- 201 W Gude Dr in Rockville, MD
Auto pay: Customers with an online account can opt-in for automatic payments. The payments are deducted from your bank account on the date the bill is due.
Questions About Your Billing Statement or Account?
If you have questions about Pepco disconnect notices and service fees associated with online payments, visit the Frequently Asked Questions page of the website. Customer service is on-call to answer any questions not addressed in the FAQs section at 1-202-833-7500.
How the Penalty Fees Work
- Late payment fee: Late payment fees are assessed if your energy bill is not paid by the due date unless you’ve requested an extension through the Extended Payment plan.
- Service fee: A service fee will be added to your account balance if your check or other form of payment is returned for insufficient funds.
- Returned check fee: The returned check fee is added to your account in addition to the service fee. This is not the same fee your bank may charge for overdrawing your account.
I Can’t Make a Payment
While Pepco does not discuss payment arrangements on the official website, the customer service department advised us that payment arrangements are available. The company does not have set guidelines for payment plans as account history and total account balance may affect details of the payment arrangement. Other options for controlling energy bills include:
- Budget Billing: The northeast United States is known for hot summers and cold winters. Instead of being surprised with a spike in energy bills, Pepco offers Budget Billing. Customers receive the same energy bill every month, which means higher bills during off-peak seasons, but lower bills during peak seasons.
- Extended Payment: Customers receiving government or low-income checks monthly can request an extension of the payment due date. This accounts for the fact that checks are not typically received before the 5th of the month.
- LIHEAP home energy assistance program: This program is available fro qualified low-income customers of Pepco. When you accept the grant, you have the ability to use the funds for heating and cooling costs.
Will They Work With Me to Pay My Bill?
We’ve heard Pepco is a relatively supportive energy company. Do you have first-hand experience with Pepco paying your past due bill?
