What to Do When You Can’t Pay Your Pedernales Electric Bill
Pedernales Electric is a cooperative electric company. The electricity customers are the owners of the coop. The company asks for customer feedback and offers online forums and polls to gather information from cooperative members. Pedernales Electric Coop was started in 1938 to serve the Texas Hill Country. The main headquarters of the company is located in Johnson City, TX.
How to Pay Your Bill
Pedernales offers three FREE payment options for cooperative members.
Pay online: You can pay your Pedernales bill online via https://www.pec.coop/Home/ResidentialMembers/ManageAccounts.aspx. This service requires the coop member register for a free account.
Pay by mail or phone: Payments are accepted by phone at 1-888-554-4732. Mail payments can be sent to:
Pedernales Electric Cooperative
PO Box 1
Johnson City, TX 78636-0001
Pay in person: Payments can be made in person at any of the Pedernales offices. Offices are located in:
- Bertram – 1-512-355-2131
- Blanco – 1-830-868-4055
- Bulverde – 1-830-964-3346
- Canyon Lake – 1-830-964-3346
- Cedar Park – 1-512-331-8883
- Dripping Springs – 1-512-858-5611
- Johnson City – 1-830-868-7155
- Junction – 1-325-446-2625
- Kyle Buda – 1-512-262-2161
- Lake Creek – 1-512-331-8883
- Lake Travis – 1-512-394-9136
- Lampasas – 1-512-355-2131
- Liberty Hill – 1-512-778-5470
- Manchaca – 1-512-394-9136
- Marble Falls – 1-830-693-5525
- Oak Hill – 1-512-394-9136
- Training Center at 1506 N US Highway 281 in Johnson City, TX
Questions About Your Billing Statement or Account?
The Frequently Asked Questions page on the Pedernales Electric website offers a bit of information on billing practices and deposit requirements. For a detailed description of fees listed on your bill contact customer service at 1-888-554-4732.
How the Penalty Fees Work
- Meter tampering: $500 plus estimated energy amount under-billed
- Collection fee: $75
- Reconnection fee: $100
- Returned check fee: The member is charged $30 for every time payment is returned. If the coop presents the payment more than once to the bank, there could be more than one returned payment fee.
- Disconnection: $100 for labor and transportation
Other fees that may apply if your service is disconnected include:
- Idle distribution facilities fee
- Labor and transportation for idle facilities
I Can’t Make a Payment
Customers are owners at Pedernales Electric, so they have multiple options for paying past due bills.
- Deferred payment arrangement: Past due payment is broken into smaller payments and added to current bill amounts until the past due amount is paid in full.
- Fixed payment plan: Previous 12 months plus 10% divided by 12 payments. This plan is billed as equal payments every month.
- Average payment plan: The average bill amount is computed monthly and rolls from one month to the next. This means the bill could change month to month. If the plan is cancelled, any accumulated amounts are immediately payable in full.
- LIHEAP: Customers wanting help paying your Pedernales Electric bill are encouraged to apply for the federally-funded program LIHEAP. How to qualify for energy assistance with LIHEAP? You will need to contact customer service or apply at your local Department of Social Services office. The program requires you meet certain financial requirements prior to approval.
Will They Work With Me to Pay My Bill?
Let us know how you were served by the customer service department at Pedernales Electric. Other customers want to know the real story behind this company.
