What to Do When You Can’t Pay Your ONG Bill
Oklahoma Natural Gas provides service to more than 830, 000 customers throughout the state. The Fortune 500 company is ranked 3rd among all of the gas companies in the United States. Oklahoma Natural Gas offers many options for customers who may not be able to pay their bills such as:
Share the Warmth – This non-profit program collects money and disperses the funds to families in need.
How to Pay the Bill
Pay online: You can pay your ONG bill online by visiting http://www.oklahomanaturalgas.com/MyAccount/PaymentOptions/OnlinePayment.aspx . Payments are processed via electronic check, debit card or credit card. You must sign into the website with your user name, password and account number.
Automatic bank draft: You can pay your Oklahoma Natural Gas bill by having the funds automatically withdrawn on a monthly basis from your savings or checking account. You must create an account prior to taking advantage of this feature.
Pay in person: You can make payments at one of the 530 locations throughout the state. Visit the location search to search for the local office near you. At the locations, you will find authorized pay agents, kiosks and drop boxes. The payment takes approximately three business days to post to your account. Fees may be assessed, depending on the provider.
Pay by phone: You can pay your Oklahoma Natural Gas bill over the phone by calling 1-800-664-5463. You will need a debit or credit card as well as your account number.
Pay by mail: payments can be mailed to:
Oklahoma Natural Gas Company
P.O. Box 219296
Kansas City, MO 64121-9296
Questions About Your Billing Statement or Account?
If there are fees listed on your Oklahoma Natural Gas bill that you don’t understand, it is best to look through the Rate Schedule List for more information. Customer service is available from 8 a.m. to 6 p.m. Monday to Friday at 1-800-664-5463.
How the Penalty Fees Work
Penalty fees are assessed for:
- Returned checks
- Reconnection
- Late payments
You can contact customer service at 1-800-664-5463 or log onto your online account. You will need to provide your account number when prompted. In the event your service is disconnected, you will need to pay the balance of your Oklahoma Natural Gas Company bill and a reconnection fee. When we spoke to customer service, they would not comment on the exact amount of the fees.
I Can’t Make a Payment
Oklahoma Natural Gas Company offers several payment arrangements for customers that have trouble paying their bills. The first option is to call customer service at 1-800-664-5463 to set up the payment arrangement. In the event the payment plan is not followed, your service will be disconnected and future payment arrangements will not be available to you. Other options include:
- Average payment plan that is based upon your 12-month usage.
- LIHEAP home energy assistance program
When we called the customer service number, we waited approximately 5 minutes. The representative was friendly and helpful, but unfortunately, the representative did not offer any additional information. They directed us to the main Oklahoma Natural Gas Company website for further information.
Several customers have logged complaints about Oklahoma Natural Gas Company. The main concerns were poor customer service and short-dated disconnection. The customer service representative informed us that prior to your service being disconnected; you must contact Oklahoma Natural Gas Company to set-up a payment plan.
Will They Work With Me to Pay My Bill?
We received this helpful official statement from an Oklahoma Natural Gas representative, discussing debt forgiveness and how they work with customers who are in debt:
“We do have procedures in place to work with customers who find themselves in financial distress and have difficulty paying their bills. And your website offers the best advice: contact us early, before the past-due amounts pile up and it becomes more difficult to resolve the situation.
Generally speaking, if a customer who has been in good standing with Oklahoma Natural Gas Company contacts us and indicates that he or she may be unable to pay the full amount owed, our customer service representatives will make an effort to work out satisfactory payment arrangements that allow for the payment of the past-due amount over time. The amount of time we will allow is at our discretion, but I can tell you that three months is not uncommon.
We do assess a 1.5% penalty on unpaid balances.
The best-case resolution, of course, is that we work with the customer as soon as possible to make arrangements and get the account current. The worst-case situation is that we discontinue service to the customer. (By the way, we do not disconnect gas service in frigid weather. Our rules specify that if it is freezing or the overnight low is forecast to be 20 degrees or lower, we will not disconnect.)
Right now we are in a major effort to help our customers become more energy efficient—both to reduce their bills and also to leave a smaller carbon footprint and use energy wisely. We have a number of rebates available for customers who convert or upgrade to new, high-efficiency natural gas equipment. And we also are offering a $30 cash rebate to customers who have their heating systems inspected and adjusted by a licensed contractor. Here’s the web link: www.oklahomanaturalgas.com/rebates.
Did Oklahoma Natural Gas provide you with excellent customer service when you needed assistance paying your past due natural gas bill? Let us know you thoughts and how Oklahoma Natural Gas worked for you.
